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Member
jturek
Posts: 8
Accepted Solution

Service Pack 3 update failure error 80070020

I am going through issues getting Service Pack 3 to install on my Vista Home Premium X86- based PC due to Windows Update errors 80070002 and 80070020.  A Microsoft tech guided me through the month of October, 2008 getting Service Pack 2 installed.  I have tried multiple times performing the troubleshooting instructions, updating the BIOS, up to manually installing the System Update Readiness Tool, to eventually end up with update failure.  We ran the update troubleshooter ‘Fix it’ to see if that would fix the problem.  What else could be the issue and is it common?

Ace Advisor
Jerry_Lippey
Posts: 39,980

Re: Service Pack 3 update failure error 80070020


I am going through issues getting Service Pack 3 to install on my Vista Home Premium..

 

A Microsoft tech guided me .. getting Service Pack 2 installed.


Service Pack 3 for Windows Vista has not yet been released.

 

If you reply, please tell us more.

 

Exactly what is it you are trying to install?

 

Which computer do you have? There is a label on the bottom.

-Jerry
Member
jturek
Posts: 8

Re: Service Pack 3 update failure error 80070020

That's what in my Windows Update history.  You would think it would only send applicable updates to me.  I guess I'll have to wait for a version that applies to Vista.  I have a Satellite P105-S6207.

Thanks.

Ace Advisor
Jerry_Lippey
Posts: 39,980

Re: Service Pack 3 update failure error 80070020

 

Satellite P105-S6207

 


That's what in my Windows Update history.


You see Service Pack 3 for Windows Vista in your Update History?

 

Can you attach a screen shot?

-Jerry
Member
jturek
Posts: 8

Re: Service Pack 3 update failure error 80070020

Oh duh, I might see what you mean.  2007 Office, not Vista, Service Pack 3 update.

If that's the case, shame on me for being clueless.

Thanks for your help.

 

J.T.

Ace Advisor
Jerry_Lippey
Posts: 39,980

Re: Service Pack 3 update failure error 80070020

Your .docx file doesn't open in my Word 2010.

 

  

 

How about attaching an image file like a jpeg?

-Jerry
Member
jturek
Posts: 8

Re: Service Pack 3 update failure error 80070020

Sorry, my computer skills are somewhat sketchy.

Ace Advisor
Jerry_Lippey
Posts: 39,980

Re: Service Pack 3 update failure error 80070020

Double-click the failed update..

 

  

 

..and attach a picture of the result, which looks somthing like this..

 

  

-Jerry
Member
jturek
Posts: 8

Re: Service Pack 3 update failure error 80070020

I might be getting the hang of this.

Thanks,

J.T.

Ace Advisor
Jerry_Lippey
Posts: 39,980

Re: Service Pack 3 update failure error 80070020

Member
jturek
Posts: 8

Re: Service Pack 3 update failure error 80070020

Bingo, anti virus real time scanning needed to be turned off.  Jerry, you rule, dude.

Thanks,

 

J.T.

Ace Advisor
Jerry_Lippey
Posts: 39,980

Re: Service Pack 3 update failure error 80070020

Whew! Took a while.

-Jerry
Member
jturek
Posts: 8

Re: Service Pack 3 update failure error 80070020

Yeah, I am still in learning mode.

Thanks again,

J.T.