07-23-2013 08:15 PM
I bought a Toshiba satellite C855D-S5196 with Windows 8 about 6 months ago. I have automatic updates turned on and when I shut down it was evidently installing updates. The next morning, it wouldn't boot up when I turned it on. I called customer service and spoke with a tech that talked me through booting it up in safe mode. Then I was transfered to another tech that explained Windows 8 may have been corrupted because the updates hadn't finished installing when I shut down. I was told it would cost me $159 to have it fixed and I would have 24 hr. tech support for a year. That is more than half what I paid for it and financially impossible for me. The tech advised me to get on forums and maybe someone would help me. I am still in safe mode and I'm afraid if I turn it off then I won't be able to get it back on. Has anyone else ever had this problem and knows how to fix it? Help, PLEASE!
07-24-2013 12:36 PM
Windows 8 may have been corrupted because the updates hadn't finished installing when I shut down.
In Safe Mode, try a System Restore to before the update.
Settings > Power > Shift + Restart > Troubleshoot > Advanced options > System Restore
It would not interfere with anything.
If that doesn't work, try a Refresh.
Settings > Power > Shift + Restart > Troubleshoot > Refresh your PC
It would not interfere with your data files, but would require you to reinstall desktop applications.
07-25-2013 05:25 PM
07-25-2013 06:00 PM
I can't get back to safe mode now!
Microsoft has created Windows 8 in such a fashion that if the boot continues to fail, you will eventually reach the recovery environment. That screen says Choose an option. From there you have many choices. Probably try them in this order.
Startup Repair is here.
Troubleshoot > Advanced options > Automatic Repair
System Restore is here.
Troubleshoot > Advanced options > System Restore
Troubleshoot > Refresh your PC
Restore to out-of-box..
Troubleshoot > Reset your PC
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