10-28-2011 07:43 AM
"Novice", who has had two different Tech attempting to install an application, finind that it will not install, due to my not having Windows Installer on my system (don't know how/why it's no longer there).
While I can't tell you exactly what the two techs did, I did see them search my system, looking for it, unsuccessfully, go to Microsoft Download Center, "Windows Installer 4.5 Redistributable", and unsuccessful attempts at a number of different downloads, there.
IIRC, they even attempted to resolve by bringing in other applications/tools, but they wouldn't install, even though some were, IIRC, microsoft tools.
At the end, after a total of 6-7 hours over two nights of techs "remotely" accessing my system, trying to fix, I was left with them telling me to call Microsoft for assistance...also asked if I had Windows start up disk (I do not), as that may help "fill-in" what I'm missing on my system.
...appreciate any assistance/feedback someone more experrt than I can provide this "novice".
Thank you! George
10-28-2011 12:34 PM
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