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Occasional Contributor
Brayton
Posts: 41

Windows 7 Updates won't install

I have a Toshiba Satellite A505-S6980 and a Windows 7 Home Premium 64-bit operating system.  I am trying to install two important updates from the Windows update feature: "Security Update for Windows 7 for x64-based systems (KB981852)" and "Update for Windows 7 for x64 systems (KB982110)", and they won't install.  I get error code 8007045.  I have AVG anti virus and Malwarebytes installed.  Can anyone help?

Brayton

Ace Advisor
Jerry_Lippey
Posts: 39,784

Re: Windows 7 Updates won't install

 

Satellite A505-S6980 

 


KB981852 and KB982110  ...  they won't install.  I get error code 8007045. 

Try this. Download the installation files yourself, boot into Safe Mode, and install them from there.

 

   Security Update for Windows XP (KB981852)

 

   Update for Windows 7 (KB982110)

 

   Start your computer in safe mode

-Jerry
Occasional Contributor
Brayton
Posts: 41

Re: Windows 7 Updates won't install

When I try to download these I get a message for KB981852 that says that it "is for a different hardware platform." For KB982110 I get a message that says "this update is not applicable to your computer."  So I assume both of these are not needed on my computer.  Am I correct? If so can they be deleted or hidden?

Ace Advisor
Jerry_Lippey
Posts: 39,784

Re: Windows 7 Updates won't install


I get a message for KB981852 that says that it "is for a different hardware platform."

Sheesh. That one even has Windows XP in its name!

 


For KB982110 I get a message that says "this update is not applicable to your computer." 

Sometimes that happens when a later update supersedes it.

-Jerry
Occasional Contributor
Brayton
Posts: 41

Re: Windows 7 Updates won't install

Jerry:

On my windows update screen KB981852 says it is an update for "Windows 7". That's why I was pursuing it.  On the microsoft website it says it is an update for XP. Sheesh is right. Thanks for your help.

Brayton

Ace Advisor
Jerry_Lippey
Posts: 39,784

Re: Windows 7 Updates won't install

Happy to help when I can, Brayton. In this case, we didn't do much.

-Jerry