03-20-2012 12:51 PM
I am getting increasingly frustrated. I recently reinstalled windows 7 on my laptop (clean install). I installed norton antivirus and microsoft office and updates for windows 7. After everything was installed I finished up my updates and came across an error in updating to service pack 1. Error 80070490. Support from MS told me to download a couple things, run troubleshooter, turn off AV, and attempt sp1 install again. I have now done this numerous times to no avail. Stil not able to install sp1!! Now it tells me if all options fail to repair windows. Now I have a problem. Through both recovery media and repair media, there is no repair windows installation, aside from the startup in which it finds no errors. Why do I not have the option to repair a windows installation? Am I missing something here? I DO NOT want to have to reinstall windows again.
03-20-2012 01:25 PM
After further searching I may have found another issue, but i am unsure. Looking into disk management I see that I have 3 partitions. The first is a recovery partitions (Healthy, Active), the second is a Primary Partition (Healthy), and the last is Primary Partition (Healthy, Boot, Page File, Crash Dump). The only active partition is the recovery partition. There is one partition of ~9gb that doesn't seem to have anything associated with it.. Could this be a reason that windows is having issues installing sp1 due to the boot partition not being active? And do I need the other 9gb partition or can I format that for use?
03-21-2012 12:40 PM - edited 03-21-2012 12:45 PM
The first thing Toshiba's tech-support will have you do is restore the hard disk to its original out-of-the-box contents using Toshiba recovery media. Might as well do it now.
And while I'm here...
The first partition is (properly) marked Active because it contains the boot files. The Boot partition contains Windows.
Here's what that Microsoft error message means.
You can't expect to get much help here unless you tell us which computer you have. There is a label on the bottom.
03-21-2012 01:14 PM - edited 03-21-2012 01:18 PM
Sorry Jerry, I thought I posted that in my first post. The system I have is the C655d-S5136 Satellite. I am attempting to not have to reinstall again. But it looks as though I may have to redo my backup and just do it. Is it possible to use another Win7 disc to do a simple repair? Trying to save myself some time here.
BTW, I ran the readiness tool, disabled AV, and attempted to reinstall update to no avail. I am left with a repair, but there is no option. I have software that takes many hours to not only update, but to index resources. If I could simply do a repair, it would save me upwards of 16+ hours..
03-21-2012 01:38 PM
I recently reinstalled windows 7 on my laptop (clean install).
Clean installs frequently go awry during the driver installation phase. Seems like there are esoteric things about the order of installation that matter. In any case, it's less risky to restore the hard disk to its original out-of-the-box contents using Toshiba recovery media.
After that, remove the excess stuff, and then use Windows Anytime Upgrade to unlock the features you want. This takes only a matter of minutes.
But where you are is where you are. Here are the rules for repairing Windows.
04-02-2012 05:30 AM
This is due to the automount policy for your machine being set to disable. We block the service pack installation in these cases because we need to be able to write information to the BCD store during install and with automount turned off, we are not able to. To resolve this, re-enable automount and then install the service pack. Quick steps to do this in case you forgot are:
1. Run DISKPART
2. automount enable
4. Install SP1