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Member
KaylaLynn
Posts: 1

Windows 7 Blue Screen Error

I keep getting the BSOD on my laptop, I've only had it for about 3 months now, and up till now it has been working flawlessly. Now every so often, my computer shows the blue screen and restarts itself. Any advice to fixing this?

Frequent Advisor
cee_64
Posts: 8,174

Re: Windows 7 Blue Screen Error

First thing to do would be to post the COMPLETE model number so people have at least some idea what hardware is involved. 

The second thing would be to specify which version of WIndows 7, especially 32 or 64bit.

 

The third thing to do is provide details on the BSOD.  If the system automatically reboots instead of halting on the BSOD you need to change that so you can see what is happening and provide some information that will be usefull to diagnosing the problem.  The default for a Stop error is to automatically restart the computer. Let's fix that so you can see the error message.

 Open System Properties (sysdm.cpl). On the Advanced tab, click the Settings button at the bottom under Startup and Recovery. Clear the Automatically restart check box.

 Look for a message something like this and put it in your reply.

   STOP: 0x000000D1 (0x00000000, 0x00000002, 0x00000000, 0x00000000)
   DRIVER_IRQL_NOT_LESS_OR_EQUAL

 If there's a file mentioned, grab that name too.

 

The last thing to do is tell us if there is any pattern to this.  Does it tend to happen when you do something specific?  Can you cause the BSOD on demand?

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If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.


Member
miklo
Posts: 1

Re: Windows 7 Blue Screen Error

I HAVE A TOSHIBA SATELLITE A305-S6825 THAT EVERY SO OFTEN GETS THE BLUE SCREEN OF DEATH AND IT SAYS  PYSICAL MEMORY DUMP: AND COUTS UP SOME NUMBERS.. HOW DO I FIX THIS?

Frequent Advisor
cee_64
Posts: 8,174

Re: Windows 7 Blue Screen Error

[ Edited ]

First thing you need to do is fix your caps lock key that is preventing you from posting normally (as in upper case only for capitolization at the beginning of a sentence instead of for every letter).  Once you get that fixed you need to post EXACTLY what the BSOD states in a NEW post, as per the instructions in my previous post immediately above yours which you ignored.

 

Typing in all caps is considered to be the same as standing a foot in front of someone and screaming at them at the very top of your voice.  It's rude, crude, and socially unacceptable.  Doing so more than once will get a person banned for life in most forums.  It makes reading a post much more difficult and also lowers your chances for replies as many people will ignore users who do this.  At the very most only capitalize a word or two as emphasis.



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If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.


Member
palomita12
Posts: 1

Re: Windows 7 Blue Screen Error

I recently purchased a Toshiba Satellite L555D- S7005. When I download some games, I get the following bluescreen message:

A problem has been detected and windows has been shut down to prevent damage to your computer. IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F-8 to select Advanced Startup options and then select Safe Mode.

Technical Information:

***STOP:smileysurprised:xoooooooA(oxFFFFFFFFFFFFFF89,oxoooooooooooooooD,oxoooooooooooooooo, oxFFFFF8ooo2FF93EGB)

I do not understand anyof this. I took it back to the place I bought it and they said it is a software problem and that it was not covered under warranty. HELP!!!!!!!

Frequent Advisor
cee_64
Posts: 8,174

Re: Windows 7 Blue Screen Error

[ Edited ]

Try Blue Screen View to see if it can tell you anything useful about the BSOD's.
http://www.nirsoft.net/utils/blue_screen_view.html

 

Also try updating to the latest Display Driver direct from AMD (ATI).

 

For more recent drivers you can try these directly from AMD.  You will need to switch to standard VGA then uninstall your existing Toshiba supplied AMD/ATI display drivers before installing these though. 

http://www2.ati.com/drivers/mobile/10-12_mobility_vista_win7_32_dd_ccc.exe

http://www2.ati.com/drivers/mobile/10-12_mobility_vista_win7_64_dd_ccc.exe

-------------------------------------------------------------------------------------

If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.


Member
pacman575
Posts: 2

Re: Windows 7 Blue Screen Error

a105-s101 psaa2u-01t018 windows 7 ultimate 32 bit 0x00000083

Member
pacman575
Posts: 2

Re: Windows 7 Blue Screen Error

a105-s101 psaa2u-01t018, windows 7 ultimate 32 bit, 0x00000083 it happens randomly once every 3-5 hours it will go bsod then reboot automatically

Frequent Advisor
cee_64
Posts: 8,174

Re: Windows 7 Blue Screen Error

[ Edited ]

That error message normally means a display or chipset driver is causing a problem.  Since the ATI RADEON® XPRESS 200M Chipset used on that laptop is NOT supported by Windows 7 you'll probably have to live with the Blue Screens since there are no drivers to download and install to try to fix the problem.  It isn't a Toshiba problem, it's an AMD/ATI problem as they are the ones who decided not to develop drivers for the newer driver model used on Win 7.  

 

Sorry. 

-------------------------------------------------------------------------------------

If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.


Member
cyclejoc
Posts: 1

Re: Windows 7 Blue Screen Error

I bought my Laptop 3 weeks ago and I get the BSOD everytime I burn a DVD. I bought the L755-S5214. Running Windows 7 64 bit. It only happens at the end of burning a DVD. For a brand new laptop t his should not be happening. The keyboard also sticks. Wish I would have bought another brand. The performance is terrible also. 

 

Thanks for your help.

Member
razzy1993
Posts: 1

Re: Windows 7 Blue Screen Error

[ Edited ]

my toshiba laptop keeps on comeing up with the bsod it is a toshiba l300d - pslc0e modal laptop it has been doing it ever since i first got it. but now it is doing it more than ever any help would be apprecated.

Frequent Advisor
cee_64
Posts: 8,174

Re: Windows 7 Blue Screen Error

That's a European model so you should be posting on the European Support Site where they are familiar with that specific model instead of here on the USA Support Site where we aren't.  But go back thru this thread and follow the instructions I've posted in it to determine what the problem is. 

-------------------------------------------------------------------------------------

If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.


Occasional Contributor
pctech33
Posts: 35

Re: Windows 7 Blue Screen Error

Hi,

 

The presence of incompatible drivers in the system might be the reason for the blue screen error.

 

That means you could fix that issue by removing those drivers from the system.

 

If the system shows the name of any of the drivers, then those drivers will be the actual cause of the blue screen issue.

 

Either by upgrading or by the replacement of the driver, you could fix the issue.

Member
walkintubs
Posts: 2

Re: Windows 7 Blue Screen Error

Check your system restore settings. Most of the times it is improper install software that is causing BSOD. Try uninstalling your recent sofware install.

Member
jsaucier85
Posts: 1

Re: Windows 7 Blue Screen Error

Having A bsod error on a L305-s5968

 

screen reads

 

IRQL_not_lesss_or_equal

 

0x0000000a

 

it then dumps to I assume %sysytem%Dump    or something of the like.

this only happens when trying to start in normal mode on Win7 ultimate.

I have allready updated the bios. and there is no previous restore point.

 

Frequent Advisor
cee_64
Posts: 8,174

Re: Windows 7 Blue Screen Error

Try Blue Screen View to see if it can tell you anything useful about the BSOD's.
http://www.nirsoft.net/utils/blue_screen_view.html

 

If you can't boot into full Windows, go into Safe Mode and run it.  That should give you a good idea of what is causing the error. 

 

 

-------------------------------------------------------------------------------------

If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.


Member
Jacquesssss
Posts: 3

Re: Windows 7 Blue Screen Error

I have as similar problem of arbitrary BSODs on my Toshiba Satellite L775D-S7340, which I got only a little over a month ago. I am running Windows 7 Home Premium 64 bit. I get a bug check code of 0x00000101 each time, and ntoskrnl.exe+7cc40 shows up as the crash address frequently.

 

Thanks!

 

 

 

Frequent Advisor
cee_64
Posts: 8,174

Re: Windows 7 Blue Screen Error

Download the MS debug tools from http://msdn.microsoft.com/en-us/windows/hardware/gg463009.aspx , install them, then follow the instructions to analize the minidump files to determine what is causing the problem.  

 

Or try Blue Screen View to see if it can tell you anything useful about the BSOD's.
http://www.nirsoft.net/utils/blue_screen_view.html  This isn't as exhaustive as the first option above, but is easier for non tech types. 

-------------------------------------------------------------------------------------

If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.


Member
Jacquesssss
Posts: 3

Re: Windows 7 Blue Screen Error

I ran memtest86+ for 5 passes and didn't get any errors.  I attached the BlueScreenView output as a zip since it won't let me upload an html file. As for the Windows Debugging Tools, I don't quite understand what's going on but I've pasted the output below. Thanks so much for the help!

 

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02c60000 PsLoadedModuleList = 0xfffff800`02ea5670
Debug session time: Sat Jan 28 15:35:41.686 2012 (UTC - 5:00)
System Uptime: 1 days 5:19:19.138
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols

Loading unloaded module list
......................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {31, 0, fffff880009e8180, 1}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff880009e8180, The PRCB address of the hung processor.
Arg4: 0000000000000001, 0.

Debugging Details:
------------------


BUGCHECK_STR: CLOCK_WATCHDOG_TIMEOUT_4_PROC

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: d

STACK_TEXT:
fffff880`0c232fe8 fffff800`02d348c9 : 00000000`00000101 00000000`00000031 00000000`00000000 fffff880`009e8180 : nt!KeBugCheckEx
fffff880`0c232ff0 fffff800`02ce7497 : 00000000`00000000 fffff800`00000001 00000000`00002710 fffffa80`05c9e3a0 : nt! ?? ::FNODOBFM::`string'+0x4e2e
fffff880`0c233080 fffff800`02c21895 : fffff800`02c47460 fffff880`0c233230 fffff800`02c47460 fffff800`00000000 : nt!KeUpdateSystemTime+0x377
fffff880`0c233180 fffff800`02cd9173 : 00000000`2ebfff3d fffff800`02e52e80 fffff8a0`00023350 fffff880`0c233620 : hal!HalpHpetClockInterrupt+0x8d
fffff880`0c2331b0 fffff800`02ce27a0 : fffff800`02e52e80 fffffa80`00000001 00000000`00000000 fffff880`0c233438 : nt!KiInterruptDispatchNoLock+0x163
fffff880`0c233340 fffff800`02d217ac : 00000000`0000000c fffff800`02e52e80 fffff8a0`000980d0 fffff800`02d1f944 : nt!KeFlushMultipleRangeTb+0x260
fffff880`0c233410 fffff880`01237b48 : fffffa80`05c9e3a0 00000000`897c05e4 00000000`0000000c fffff800`02e52e80 : nt!MmSetAddressRangeModified+0x2b0
fffff880`0c233510 fffff880`012e4037 : fffff8a0`000980d0 00000000`897c0715 00000000`00000000 fffff8a0`001e5c00 : Ntfs!LfsFlushLfcb+0x5d8
fffff880`0c233690 fffff880`012e6168 : fffff8a0`0012dc50 00000000`897c0715 fffff880`0c2338e0 fffff880`0c2338e0 : Ntfs!LfsFlushToLsnPriv+0x143
fffff880`0c233720 fffff880`012a0ecf : fffff8a0`0012dc50 7fffffff`ffffffff fffff8a0`005ed460 00000000`00000001 : Ntfs!LfsFlushToLsn+0xa0
fffff880`0c233750 fffff880`012a16b4 : fffffa80`08ff1e40 fffffa80`05c78320 fffffa80`06db7820 fffff8a0`002ad140 : Ntfs!NtfsCommonFlushBuffers+0x37b
fffff880`0c233830 fffff880`01055bcf : fffffa80`05c78678 fffffa80`05c78320 fffffa80`08ff1e40 fffff880`0c233858 : Ntfs!NtfsFsdFlushBuffers+0x104
fffff880`0c2338a0 fffff880`010546df : fffffa80`064788e0 00000000`00000000 fffffa80`06478800 fffffa80`05c78320 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f
fffff880`0c233930 fffff800`02fe521b : 00000000`00000002 fffffa80`06db7820 00000000`00000000 fffffa80`05c78320 : fltmgr!FltpDispatch+0xcf
fffff880`0c233990 fffff800`02f79b85 : fffffa80`05c78320 fffffa80`05c9e3a0 fffffa80`06db7820 fffff800`02e52e80 : nt!IopSynchronousServiceTail+0xfb
fffff880`0c233a00 fffff800`02cdbed3 : fffffa80`05c9e3a0 00000000`00000000 fffffa80`064788e0 fffffa80`06db7820 : nt!NtFlushBuffersFile+0x171
fffff880`0c233a90 fffff800`02cd8470 : fffff800`02f7a94f 00000000`00000000 fffff800`02c9a09d fffffa80`06d56c90 : nt!KiSystemServiceCopyEnd+0x13
fffff880`0c233c28 fffff800`02f7a94f : 00000000`00000000 fffff800`02c9a09d fffffa80`06d56c90 fffff880`00eda77d : nt!KiServiceLinkage
fffff880`0c233c30 fffff800`02f6b657 : fffff800`02e87940 fffff800`02c99fa0 00000000`00000001 00000000`00000001 : nt!CmpFileFlush+0x3f
fffff880`0c233c70 fffff800`02ce7001 : fffff800`02f6b624 fffff800`00000001 fffff800`00000000 fffff800`02e7d2b8 : nt!CmpLazyFlushWorker+0x33
fffff880`0c233cb0 fffff800`02f77fee : fffff880`00000000 fffffa80`05c9e3a0 00000000`00000080 fffffa80`054b7ae0 : nt!ExpWorkerThread+0x111
fffff880`0c233d40 fffff800`02cce5e6 : fffff800`02e52e80 fffffa80`05c9e3a0 fffffa80`0702ab60 fffff880`01230384 : nt!PspSystemThreadStartup+0x5a
fffff880`0c233d80 00000000`00000000 : fffff880`0c234000 fffff880`0c22e000 fffff880`0c2339e0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: kb

SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE

BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE

Followup: MachineOwner
---------

 

 

 

 

Frequent Advisor
cee_64
Posts: 8,174

Re: Windows 7 Blue Screen Error

I'm thinking it's a display driver issue.  Try downloading the latest display driver for that system and see if that helps at all. From what I can tell, the display driver that Toshiba lists for that system should be fairly up to date (probably the October release) so I would try that one first. 

-------------------------------------------------------------------------------------

If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.