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Member
Vivcool
Posts: 6

Webcam not found Satellite C855

Hello,

 

I uninstalled my built in webcam from device manager. Now I'd like to reinstall it, but I cannot find the 'imaging' section n device manager. I tried searching 'web camera' from the start menu, but it said 'web camera initialzation failed'

 

My laptop c855-1gx, window 7.

Ace Advisor
Jerry_Lippey
Posts: 40,343

Re: Webcam not found Satellite C855

What is the part number of your Satellite C855-1GX?

 

It looks something like PSKC8E-00Q005EN.

-Jerry
Member
Vivcool
Posts: 6

Re: Webcam not found Satellite C855

PSKC8E-0C0005EN

Ace Advisor
Jerry_Lippey
Posts: 40,343

Re: Webcam not found Satellite C855


I cannot find the 'imaging' section n device manager.


That often means the device has failed.

 


PSKC8E-0C0005EN


Essentially the same as this model.

 

Satellite C855-1ME (PSKC8E-0G0005EN)

 

..whose downloads are here.

 

Can't hurt to try reinstalling the driver.

 

   Toshiba Webcam driver for Windows 7 - 64 Bit, 2.0.3.33, 16/07/12

-Jerry
Member
Vivcool
Posts: 6

Re: Webcam not found Satellite C855

I downloaded it and started/extracted the application. But it didn't do anything.

Ace Advisor
Jerry_Lippey
Posts: 40,343

Re: Webcam not found Satellite C855

The way to tell for sure whether the hardware is malfunctioning is to restore the hard disk to its original out-of-the-box contents using Toshiba recovery media.

 

See the section System Recovery, which starts on p. 4-16 of your User's Manual (attached).

-Jerry
Member
Vivcool
Posts: 6

Re: Webcam not found Satellite C855

Will system recoveries affect my files, downloaded programmes?

Ace Advisor
Jerry_Lippey
Posts: 40,343

Re: Webcam not found Satellite C855


Will system recoveries affect my files, downloaded programmes?


Absolutely! The disk will be wiped clean in the process. You'd need to back up your important data files and later reinstall added applications.

 

You could create a current image of the disk and restore it later if necessary. That would put you right back where you are. But in the process, you would discover whether the camera itself is malfunctioning.

 

   Back up and restore: frequently asked questions

 

   Back up your programs, system settings, and files

 

   Restore files from a backup

 

   Restore your computer from a system image backup

-Jerry
Member
Vivcool
Posts: 6

Re: Webcam not found Satellite C855

I haven't done the disk clean yet. Just wanted to let you know that I found this programme on my computer: Web Camera application. When I click on it, it says: Web camera intialization failed. I have the option to uninstall it.

Ace Advisor
Jerry_Lippey
Posts: 40,343

Re: Webcam not found Satellite C855

You can try other things if you like. Can't hurt, since the camera doesn't work anyway.

 

I believe the program I gave you is the right one to install the driver.

-Jerry
Member
Vivcool
Posts: 6

Re: Webcam not found Satellite C855

I've uninstalled it and restarted the laptop. I installed that download, and nothing happens after extraction. Is that the right download?

Ace Advisor
Jerry_Lippey
Posts: 40,343

Re: Webcam not found Satellite C855

Sorry, I can't help further. I gave you all the ideas that I have.

 

This site is for US computers. You might try the European forums.

 

   Toshiba Support Forums in Europe

-Jerry
Member
Sersa
Posts: 1

Re: Webcam not found Satellite C855

Hi there, have you found a solution? I've had my laptop for 10 months, and just encountered the same problem yesterday.

Regular Advisor
kenna
Posts: 383

Re: Webcam not found Satellite C855

Did you uninstall your webcam from the device manager also?

On items such as Web Camera, Video, NIC cards should not be deleted via the Device Manager, because there is usually software associated with them, making it more difficult to troubleshoot and repair.

 

You actually have 2 +  programs that work with the web cam.

1. Toshiba Face Recognition

2. Toshiba Web Camera Application

3. Programs such as: Skype, FACEFLOW and so on.

 

In your All Programs >TOSHIBA > Support & Recovery > PC Diagnostic Tools

 

Run this to determine what maybe wrong.

 

And you can RUN

All Programs > TOSHIBA  > Support & Recovery > Toshiba Application Installer

 

The Toshiba Application Installer will reinstall applications and drivers

 


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