Windows 7

[bsknew]

Hello

I have a Toshiba satellite C655_S5061 with windows 7 64 bit SP1 installed on it. It has 4 GB RAM.

Strangely only 2 GB of RAM is visible, I confirmed this through BIOS, resource monitor and CPU-Z.  

Will a BIOS update solve the problem or is that a memory module might have gone bad?

[miker643]

Satellite C655-S5061 Specifications

Satellite C655-S5061 Downloads

Power off the unit, unplug the AC & remove the battery, remove both RAM modules, replace one RAM module in a different slot, replace battery & AC, try to boot up again. Repeat this process until you have tried each RAM module alone in each slot. Keep careful note of which RAM module(s) and/or slot(s) is/are working.

You want to try to figure out if you have a bad module, a bad slot, or possibly something else, like maybe the RAM just needs to be reseated.

Please let us know what happens. Good luck.

Mike

[bsknew]

After playing around with RAM modules and slots, my laptop shows 4GB of memory again!

Thanks.

[miker643]

Happy to help, no problem. Your RAM modules just likely needed to be reseated then.

Thanks for letting us know what worked.

Mike