08-01-2011 03:07 PM - edited 08-01-2011 03:29 PM
I recently applied the Win 7 SP 1 and upgraded to IE 9.0. Since those upgrades I have been getting Blue Screens with error 0x000000050. The problem is always after the PC is returning from hibernating. I’ve applied the bios and software upgrades on the Toshiba site that seem to be related to issues with hibernating, but the issue still remains. Since I use the PC like a tablet, hibernation is critical to my use. Any suggestions? I’ve attached the dump file.
Blue Screen Error:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
08-02-2011 06:42 AM
The minidump doesn't help much. Can you make the problem occur on demand? If not, try to find a situation or sequence prior to hibernation that makes it possible.
Dump File : 080111-20623-01.dmp
Crash Time : 8/2/2011 6:38:38 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffffff`ffffffb2
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`0309c439
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7fd00
File Description :
Product Name :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Test\080111-20623-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
08-02-2011 09:15 AM
Thank you for your assistance. Unfortunately the problem has been very intermittent and I have not been able to pin down how to reproduce it consistently. I’m using a 3rd party Bluetooth device (IOGEAR USB 2.1 Bluetooth Micro Adapter GBU421). I suspect that this may be relating to the problem, but am unsure. I will try removing the device and see if that resolves the issue.
08-02-2011 09:35 AM
I have not been able to pin down how to reproduce it consistently.
Lots of experiments to make when you get that far, Tim.
In the meantime, it can't hurt to reset the power plans. Enter this at an elevated command prompt.
08-02-2011 03:00 PM
I haven't tried resetting the power settings (one change at a time). The Blue Screen hasn't occurred since I removed the Bluetooth USB device. I will give it a couple more days, but if this resolves the issue, does anyone have a suggestions for the Bluetooth USB for the Toshiba Portege R705-P35 that works with win 7 64 bit. I read on one of the forums that the Toshiba USB Bluetooth may not be Win 7 64 bit compatible.
i will continue to test over the next couple of days.
08-03-2011 11:56 AM
one change at a time
Makes sense, Tim.
..suggestions for the Bluetooth USB
The Toshiba device is certainly compatible with your Windows. It's even listed as an accessory on the spec for your model.
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