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Member
Tim_Smiley
Posts: 3

Toshiba Portege R705-P35 Blue Screen after win 7 SP 1 installed

[ Edited ]

I recently applied the Win 7 SP 1 and upgraded to IE 9.0.  Since those upgrades I have been getting Blue Screens with error 0x000000050. The problem is always after the PC is returning from hibernating.  I’ve applied the bios and software upgrades on the Toshiba site that seem to be related to issues with hibernating, but the issue still remains.  Since I use the PC like a tablet, hibernation is critical to my use.  Any suggestions?   I’ve attached the dump file. 

  • Toshiba Portege R705-P35
  • Win 7 Home Premium
  • Service Pack 1
  • 64 bit

Blue Screen Error:

Problem signature:

  Problem Event Name: BlueScreen

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

Additional information about the problem:

  BCCode: 50

  BCP1: FFFFFFFFFFFFFFB2

  BCP2: 0000000000000000

  BCP3: FFFFF800030E6439

  BCP4: 0000000000000000

  OS Version: 6_1_7601

  Service Pack: 1_0

  Product: 768_1

Ace Advisor
Jerry_Lippey
Posts: 39,107

Re: Toshiba Portege R705-P35 Blue Screen after win 7 SP 1 installed

 

Portege R705-P35

 

Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA

 

The minidump doesn't help much. Can you make the problem occur on demand? If not, try to find a situation or sequence prior to hibernation that makes it possible.

 

==================================================
Dump File         : 080111-20623-01.dmp
Crash Time        : 8/2/2011 6:38:38 AM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : ffffffff`ffffffb2
Parameter 2       : 00000000`00000000
Parameter 3       : fffff800`0309c439
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7fd00
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Computer Name     :
Full Path         : C:\Test\080111-20623-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
==================================================

-Jerry
Member
Tim_Smiley
Posts: 3

Re: Toshiba Portege R705-P35 Blue Screen after win 7 SP 1 installed

Thank you for your assistance.  Unfortunately the problem has been very intermittent and I have not been able to pin down how to reproduce it consistently.  I’m using a 3rd party Bluetooth device (IOGEAR USB 2.1 Bluetooth Micro Adapter GBU421).  I suspect that this may be relating to the problem, but am unsure. I will try removing the device and see if that resolves the issue. 

Ace Advisor
Jerry_Lippey
Posts: 39,107

Re: Toshiba Portege R705-P35 Blue Screen after win 7 SP 1 installed


I have not been able to pin down how to reproduce it consistently.


Lots of experiments to make when you get that far, Tim.

 

In the meantime, it can't hurt to reset the power plans. Enter this at an elevated command prompt.

 

   powercfg -restoredefaultschemes

-Jerry
Member
Tim_Smiley
Posts: 3

Re: Toshiba Portege R705-P35 Blue Screen after win 7 SP 1 installed

I haven't tried resetting the power settings (one change at a time).  The Blue Screen hasn't occurred since I removed the Bluetooth USB device.  I will give it a couple more days, but if this resolves the issue, does anyone have a suggestions for the Bluetooth USB for the Toshiba Portege R705-P35 that works with win 7 64 bit.  I read on one of the forums that the Toshiba USB Bluetooth may not be Win 7 64 bit compatible. 

 

i will continue to test over the next couple of days. 

Ace Advisor
Jerry_Lippey
Posts: 39,107

Re: Toshiba Portege R705-P35 Blue Screen after win 7 SP 1 installed


one change at a time


Makes sense, Tim.


..suggestions for the Bluetooth USB


The Toshiba device is certainly compatible with your Windows. It's even listed as an accessory on the spec for your model.

 

   PA3710U-1BTM Toshiba Bluetooth 2.1+EDR USB Nano Adapter

-Jerry