09-23-2012 09:32 PM
09-24-2012 07:48 AM
It shouldn't matter whether you called it "storage" or "backup". You should be able to read the files on the external drive the same way you read files on the internal HDD. Go to Computer, select the external drive, click on it and the file structure should be on your screen and you can navigate there in the usual way. Also, I would imagine that your external drive software provides a method to do the same. I'm not personally familiar with the Canvio you are using, but my Seagate has software options to read the files on the drive.
09-24-2012 12:54 PM
My computer has a nasty virus that I can't get rid of so I decided to purchase an external hard drive to store my important files on so I can reinstall them onto my computer once I have copied Windows 7 onto the hard drive again.
This is a bad strategy. Chances are good the virus has already transferred to the external drive and you'll be stuck with the same infection again after you restore the primary drive.
Your best bet is to do a thorough cleaning of both drives now.
I like a full scan using the free version of Malwarebytes. Be sure to update its signatures first.
After that, I would format the external drive (removing whatever backup software comes with it) and use Windows 7 to back up or copy the data files to it.
Finally, restore the internal disk to its original out-of-the-box contents using Dell's recovery media. (Virus cleaners may disable the virus, but seldom repair all the damage.)
09-24-2012 01:43 PM - edited 09-24-2012 01:44 PM
Thank you but it won't do a darn thing. I attempt to open the external drive to see if there is anything on it and nothing happens. If there is anything on it, I can't find it.
09-24-2012 01:54 PM
Then you need to follow Jerry's advice below.
09-24-2012 02:03 PM
09-24-2012 02:17 PM
If you really care about those pictures, you should burn copies to DVDs. That's in addition to backing them up to an external drive.
I've tried numerous times to remove the virus without success
I don't know what you mean. After disabling a virus, anti-virus tools have not repaired all the damage. Probably it's the damage you are seeing.
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