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Member
smsmy2k
Posts: 2

BSoD every few minutes Toshiba satellite a665-s5173

Dear All,

I am unable to use my lap due to this annoying screen, I am using windows 7 64bit, and I have downloaded the lasted drivers from Toshiba website.

 

please find attached dmp file

appreicate your help.

Ace Advisor
Jerry_Lippey
Posts: 39,851

Re: BSoD every few minutes Toshiba satellite a665-s5173

[ Edited ]

 

Satellite A665-S5173

 

Downloads here.

 

Bug Check 0x1E: KMODE_EXCEPTION_NOT_HANDLED

 

 

Give us a few more *.dmp files. Maybe a real driver will turn up.

 


I have downloaded the lasted drivers from Toshiba website.


Which ones have you replaced?

 

 

What happens after booting into Safe Mode?

 

   Start your computer in safe mode

 

 

==================================================
Dump File         : 091412-27066-01.dmp
Crash Time        : 9/14/2012 3:41:51 PM
Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x0000001e
Parameter 1       : ffffffff`c0000096
Parameter 2       : fffff800`02c59033
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70040
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Computer Name     :
Full Path         : C:\Test\091412-27066-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
==================================================

-Jerry
Member
smsmy2k
Posts: 2

Re: BSoD every few minutes Toshiba satellite a665-s5173

Thanks a lot Jerry for your prompt response.

with regard to the below and as requested, please find attached more *.dmp files.

 

please note that I have updated all the drivers as my computer has stopped working last week and I had to reinstall windows 7 and all the relevant drivers from the website.

 

I am using to recieve BSoD while playing movies, surfing website(Iexplore) or downloading movies(bit-torrent)

I have run memory diagnosis tool with no hardware erro.

 

appreicate your help:smileysad:.

Ace Advisor
Jerry_Lippey
Posts: 39,851

Re: BSoD every few minutes Toshiba satellite a665-s5173

 


I had to reinstall windows 7


That tells us a lot! It means that almost certainly the fault is in hardware.

 

To confirm that you would need to restore the hard disk to its original out-of-the-box contents using Toshiba recovery media and test it immediately. See the section Restoring from recovery DVDs/media, which begins on p. 73 of the User's Guide.

 

   Satellite A660 Series User’s Guide

 

If you failed to burn the discs, you can obtain them from Toshiba.

 

   Order Toshiba Recovery Media

 

-------------------8<------------------- <snip> ---------------------

 

Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL

Caused By Driver  : NETwNs64.sys                   <-- Intel wireless driver

 

Bug Check 0x1E: KMODE_EXCEPTION_NOT_HANDLED

Caused By Driver  : tcpip.sys                          <-- internet protocol driver

 

Bug Check 0x1A: MEMORY_MANAGEMENT

 

It's likely the WiFi card is the culprit. Try disabling that in Device Manager.

 

Its part number is K000112470. Unfortunately, the card is not readily accessible. I would have a professional work on it. But you'll find disassembly instructions here. See Step 21.

 

 

==================================================
Dump File         : 091512-23618-01.dmp
Crash Time        : 9/15/2012 8:21:00 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : fffff880`0347f850
Parameter 2       : 00000000`0000000e
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`02ce33fd
Caused By Driver  : NETwNs64.sys
Caused By Address : NETwNs64.sys+45fdc
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Computer Name     :
Full Path         : C:\Test\091512-23618-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600 ==================================================

==================================================
Dump File         : 090712-29312-01.dmp
Crash Time        : 9/15/2012 8:20:46 AM
Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x0000001e
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000000
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : tcpip.sys
Caused By Address : tcpip.sys+16b9a0
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Computer Name     :
Full Path         : C:\Test\090712-29312-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
==================================================

==================================================
Dump File         : 090712-139714-01.dmp
Crash Time        : 9/15/2012 8:20:52 AM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00005003
Parameter 2       : fffff700`01080000
Parameter 3       : 00000000`00001be9
Parameter 4       : 00002219`000037d3
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70040
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Computer Name     :
Full Path         : C:\Test\090712-139714-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
==================================================

-Jerry