11-25-2011 10:31 PM
I just picked up this BluRay player during Best Buy's Black Friday deal. I tested it tonight by playing an MP4 movie that was loaded onto my USB flash drive and that I plugged into the back of the BluRay player. However, every 45 minutes or so the player would unexpectedly shut off.
Is there anything I can do to prevent this from happening?
11-28-2011 01:53 PM
Try changing the screen saver duration in the System Settings menu. I wonder if it player isn't considering USB movies as "activity" so is turning off.
12-01-2011 04:17 PM
12-01-2011 04:42 PM
Thanks Peter for the suggestion but it isn't a screen saver issue (well, there was one issue with that initially but I just disabled that feature). As kenalexruss it's an issue with it powering down. And I agree with you in that the player probably doesn't recognize the USB as playing and therefore views the machine as inactive.
I have yet to try this solution, but I think it should work (although it would be slightly bothersome). I'll just set an alarm for 29 minutes and then when the alarm goes off quickly press Pause/Play twice so the machine receives some signal and doesn't power down. I think this should work as a temporary fix, but it would be really nice if Toshiba has an actual fix for this issue.
12-02-2011 10:56 AM
Yeah, that doesn't sound like the most pleasant of solutions.
I see in the manual that it does power down after a period of inactivity, so I'm definitely thinking that it just doesn't realize it's active. For now, yes, checking back for a firmware update seems like the best advice I can give.
I'm sorry I can't be more help.
12-25-2011 07:10 PM - edited 12-25-2011 07:12 PM
Hey I jusy gave my parents the 2150 model for xmas and it has the same issue! I was playing avi files from DVDR and every 30 min it shuts down. It's clear that the system thinks it's inactive, FAIL! I see there is a new firmware update, will this fix the issue?
I think my 30 day warranty from Best Buy has expired since I purchased this mid November!
12-26-2011 12:21 PM
Yeah, got one of these players for my Bro for Christmas and he observed the same issue. It seems like something that could be fixed really easily with a firmware patch. I'm trying to encourage my brother to keep the player because it is a great Blu-Ray player on its own.
Another issue he's run into is an inability to play jpg files is the picture viewer. It only shows the thumbnails for him and pictures don't load.
Thanks for the suggestion about the pause/play as well. I wonder if just hitting say an info button etc every 15min or so would have the same effect though.
12-28-2011 02:09 AM
hey bro ..
yeah BR plays fine .
playing anything that does not keep the disk spinning while in play will cause screensave to kick in eventualy leading to shutdown ..
unless you hit info or such during screensaver or such ..
even if you hit a blocked button .. any one that puts that forbidden warning up for a sec will do .
- could be a simple fix in firmwear .. or the java it juns on . -- just add a extra option(s) :
1 no power down
2 no screen saver
3 ~ set all media as active ..
4 ~ or just a option to temp turn power down and screen saver off.
-- what got me was watching a long xvid (on DVD) ... and it powerd off.. and then i found teh goto time index is not possible for xvid encoded files. & max FF was 2x .. LOl
- seems even media that can be read form disc but dont keep the disk spinning will do this LOL
-- it will only show immage thumbs for stuff over network that is not video .
no music or immages work via lan/network. seem to be fine via usb though.
again firmwear could be fixed for that.
12-28-2011 09:41 AM
I have the same problems with the BDX2250: Auto-shutoff during USB playback and no FF or REV for USB or avi on disk. I have had this problem since September and have been Patiently waiting for the Firmware fix.... My firmware is dated July and is version 1.15. Does a Toshiba rep monitor this site?? Hello??
12-31-2011 07:49 AM
I am also having a problem with the unit shuting down while veiwing content from usb flash drive,I was wondering is there a fix for this,or will there be soon.I tried to call customer service but the are not open on weekends.I would think a large company like toshiba woud have customer service reps 24/7.
01-26-2012 04:39 PM
Maybe good news! I finally called Toshiba Cust. Sup. and had the issue bumped up to the 3rd level technical staff. They tested two supposedly identical units and one shut off after 30 minutes and one didn't. So they now know there is a problem but they don't know what causes it. They may come up with a firmware patch or an update in a week or so. My firmware is version 1.15 and they say that is current although it is dated July of 2011.
02-01-2012 04:57 PM
LOL , just give us a menu option to turn off teh auto power off feature and as long as we can turn screen saver off we are good.
funny one does it and others dont .. i can time it to 30min dead on to the second .
02-07-2012 01:49 PM
I heard back from tech support and they backtracked. Now they won't admit it is a problem and will not update the firmware. They just offered to replace my unit. Gee, I wonder why Toshiba gets such bad customer reviews????
02-10-2012 04:30 PM
Based off of that, I retract what I said in the 'being polite' thread I posted a while back. If Toshiba were to update the firmware to fix a few of these issues, would there really be any point buying their flagship models for twice as much? They're trying to keep the BDX2150 somewhat feature-nutered for business reasons.. and it's depressing.
02-14-2012 04:20 PM
This is happening to my BDX2250 as well. Not only is it annoying but the fact that my MKV files only FFW at 2x - it takes forever to get back to where I was. I am sure a little programming effort and a firmware update is all it would take to fix the unit from shutdown!?!? I do understand that the MKV files have nothing to do with Toshiba.
02-21-2012 08:11 PM
02-23-2012 09:27 AM
Interesting that they've said "player cannot play any format other than avcch and jpegs." My Toshiba Box has a MKV logo and the instructions explain how to play MKVs.
Why don't they just admit there is a problem?
03-04-2012 06:25 AM
Mine does the same thing. Very frustrating! What I have to do is set the screensaver to go off after 20 minutes, then I can hit any button and we're good for another 20 minutes. A little annoying, but better than it turning off because you forget the timer or whatever. Shame that Toshiba won't acknowledge their own mistake. I love my Toshiba laptop! That's why I bought the Toshiba blu-ray. Would be really disappointing to find out their customer service sucks!
03-27-2012 06:21 AM
So Toshiba Guys what are the plans to fix this problem?
It appears that all of these units have this fault. If I don't pause the movie every 25 mins or so
the unit powers itself off. Gets very frustrating with MPG files as I can only FFWD at 2X at least Xvid (.AVI) lets me advance back to where it stopped at 16X Unit is great - but you need to fix this and restore your good name.
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