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Member
KShort
Posts: 1
Accepted Solution

Videos aren't playing-only green screen. Youtube will only play in 240p.

Hi. I got my toshiba satellite laptop with windows 8 on it only one month ago. I had been playing videos and such on it just fine but now all of a sudden when I try a youtube video all i see is green and I have to switch the settings to 240 p to make it work-in a low quality. I can hear the sound with the green screen-just not the picture. I also tried playing videos from other sites and also videos I downloaded from my camera and it's doing the same thing. HELP PLEASE. I have such bad luck with computers. Thank you for your time.

Ace Advisor
Jerry_Lippey
Posts: 39,372

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

Which computer? There is a label on the bottom.

 

In the meantime, try this.

 

   Control Panel > Internet Options > Advanced tab > set the check box for Use software rendering...

 

Then restart the computer this way.

 

   Settings > Power > Restart

 

 

                       IE10.jpg

-Jerry
Member
Leshialee
Posts: 1

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

[ Edited ]

Your a Genuis!!! Thanks for making the instructions simple, and easy to follow with propper illustration. Thanks to you my Youtube videos now work prefectly, and it only took a minute to do, WOW! , thanks a million!!!! Leshialee, NO! more green screen for me...

Ace Advisor
Jerry_Lippey
Posts: 39,372

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

Thank you. The original poster apparently never came back to see the solution.

-Jerry
Member
mrssajustice
Posts: 1

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

This worked perfectly for me!!!!!   However...every time the computer goes into sleep mode, it wakes up with the same problem.  I go through the steps you mentioned in order to fix it, and the chech box in the advanced tab is still checked. I uncheck it, and recheck it, restart the computer, and voila, problem fixed; but why is it continuing to have the same problem time and time again?

Ace Advisor
Jerry_Lippey
Posts: 39,372

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

Which computer? There is a label on the bottom.

-Jerry
KHE
Member
KHE
Posts: 1

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

This worked for me, it was fast and easy, unlike other sites I visited that were complicated and did nothing to fix problem. Thank You!: catvery-happy:

Member
z31jaime
Posts: 1

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

Just got a NEW Toshiba C55,

 

when first booted up plays all videos just fine, after about 15min i start getting green screen and Black screens on all video.  even following the direction above nothing gets fixed until I restart with gives me 15 min again and then its back to green screen. 

 

I contacted Toshiba thinking it would be under warranty and was told they only cover "hardware" problems in the warranty period.  WTF I CANT PLAY VIDEO... clearly something is wrong. 

 

I payed for support and was told AMD hasn't released compatable drivers for windows 8.1 and until that happens they can't do anything to fix my problem. 

 

 

How can Toshiba/Best Buy sell a laptop with an OS with incompatable drivers and then refuse to warranty it? 

Moderator
Peter
Posts: 16,857

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

What C55 do you have, z31jaime?

- Peter
Member
kevin_bui131
Posts: 2

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

[ Edited ]

just like z31jaime


the same thing happened to me i purchased a toshiba C55D-B5206 recently and the steps provided above doesnt work until i restart my comp which then will give me a maximum amount of 1 day before the problem occur again and i have to repeat the step ;-;


 

Member
TRAMEY
Posts: 1

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

the Solution doesn't work for me.
 Did exactly what the solution showed, no luck and still have green screen if i play a vidieo off of any website

 

Ace Advisor
Jerry_Lippey
Posts: 39,372

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

Which computer? There is a label on the bottom.

-Jerry
Member
kevin_bui131
Posts: 2

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

C55D-B5206 brand NEW from bestbuy

 

I turn on the computer and everything was fine. Awhile later all the videos are green and i couldnt fix it. The above doesnt work UNTIL i restart the laptop which will then give me like 1-2 hours before i have to restart the comp.

Ace Advisor
Jerry_Lippey
Posts: 39,372

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

 

Satellite C55D-B5206

 


...will then give me like 1-2 hours before i have to restart the comp.


Try resetting IE11. Then make sure that software rendering is in use.

 

   Change or reset Internet Explorer settings

 

Closing and restarting Internet Explorer should be sufficient.

-Jerry
Member
Barb-T
Posts: 3

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

[ Edited ]

I am having the same problem with my new laptop.  I will start it up in the morning, and by early afternoon, I cannot view ANY video...not on Facebook, not even a video I took with my camera and stored on my computer.  Something is seriously wrong?  My husband says all my drivers are up to date.  I've gone into the Internet Options into Advanced and checked the accelerated graphics box.  I am not sure why I am having this problem?  Any ideas?  Advice/help is greatly appreciated!  

Member
tensas22
Posts: 1

Re: Videos aren't playing-only green screen. Youtube will only play in 240p.

Thanks, helped me too.  Really easy fix, but I was totally fustrated and lost.  Thanks again!!!


Leshialee wrote:

Your a Genuis!!! Thanks for making the instructions simple, and easy to follow with propper illustration. Thanks to you my Youtube videos now work prefectly, and it only took a minute to do, WOW! , thanks a million!!!! Leshialee, NO! more green screen for me...