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Member
danielyp29
Posts: 8

Satellite L305D-S5893 Camera Assistant Software

I originally bought this laptop with a Windows Vista on it and had upgraded to Windows 7 about 8 months ago. Since I had upgraded to Windows 7, the Camera Assistant Software had not been working, even after updating all the drivers that I think I had to upgrade. upon launching this software, the message "Webcam driver open fail. Please restart camera or computer." pops up and it's been doing that ever since I upgraded.

Ace Advisor
Jerry_Lippey
Posts: 40,676

Re: Satellite L305D-S5893 Camera Assistant Software

 

Satellite L305D-S5893 

 


Since I had upgraded to Windows 7, the Camera Assistant Software had not been working..

Try running the Software Installer.

 

   Toshiba Software Installer for Windows 7

-Jerry
Member
danielyp29
Posts: 8

Re: Satellite L305D-S5893 Camera Assistant Software

i ran it and it still doesn't work

Member
danielyp29
Posts: 8

Re: Satellite L305D-S5893 Camera Assistant Software

if I am using other softwares that use the built-in webcam, like skype or other online application (like seenly.com), it works just fine, but not with Camera Assistant Software.

Ace Advisor
Jerry_Lippey
Posts: 40,676

Re: Satellite L305D-S5893 Camera Assistant Software

Open Device Manager (devmgmt.msc) and expand Imaging Devices. Do you see the camera there?

-Jerry
Member
danielyp29
Posts: 8

Re: Satellite L305D-S5893 Camera Assistant Software

yup, it's there.

Ace Advisor
Jerry_Lippey
Posts: 40,676

Re: Satellite L305D-S5893 Camera Assistant Software

Double-click the camera in Device Manager and tell us what Device status says.

-Jerry
Member
danielyp29
Posts: 8

Re: Satellite L305D-S5893 Camera Assistant Software

This device is working properly.

 

I don't think it's the problem with the camera itself, since it works on other softwares, but some error with Camera Assistant Software...

Ace Advisor
Jerry_Lippey
Posts: 40,676

Re: Satellite L305D-S5893 Camera Assistant Software

 

Toshiba Document 98082243 tells how to reinstall the camera's driver from Device Manager. Try that.

-Jerry
Member
danielyp29
Posts: 8

Re: Satellite L305D-S5893 Camera Assistant Software

camera works and has been working the whole time, but Camera Assistant Software still doesn't work.

Ace Advisor
Jerry_Lippey
Posts: 40,676

Re: Satellite L305D-S5893 Camera Assistant Software

 

I guess I lost track of what we're doing in this thread. Got them tangled.


Webcam driver open fail. Please restart camera or computer.

But that does sound like it could be a driver problem.

 

Aside from restoring the hard drive, I don't have any other suggestions.

-Jerry
Member
danielyp29
Posts: 8

Re: Satellite L305D-S5893 Camera Assistant Software

That's the message I get from the Camera Assistant Software. But the camera works fine. And there is no restoration point when the software did work since Camera Assistant Software stopped working when I upgraded from Windows Vista to Windows 7, but the camera still works fine.

Ace Advisor
Jerry_Lippey
Posts: 40,676

Re: Satellite L305D-S5893 Camera Assistant Software

Had you tried reinstalling the Vista utility?

 

   Camera Utility for Windows XP/Vista (32/64bit)

-Jerry
Member
danielyp29
Posts: 8

Re: Satellite L305D-S5893 Camera Assistant Software

I went into to the device manager and updated the Camera drivers by going to

 

C:\Program Files\Camera Assistant Software for Toshiba\driver\64bit

 

and installing whatever it had and it worked. Thanks

Ace Advisor
Jerry_Lippey
Posts: 40,676

Re: Satellite L305D-S5893 Camera Assistant Software


I went into to the device manager and updated the Camera drivers by going to 

C:\Program Files\Camera Assistant Software for Toshiba\driver\64bit 

and installing whatever it had


I didn't know the installation files were in there, Daniel.

 

Thanks for telling us that!

-Jerry