09-21-2012 01:06 PM
I'm trying to help my father fix his laptop so that he can view webpages properly. He's running Windows 7 premium.
The processor is AMD E-300 APU with Radeon HD graphics 1.30 GHz.
The problem, which began recently, is that anything he tries to view online is coming through extremely large. In some cases static images (like the Netflix bar across the top of their site) aren't even accessible even when "pulling" the horizontal bar all the way to the right. I'm assuming that since this started recently that some Windows Update or something has caused this, but frankly, I have no clue.
I've tried playing with the resolution from the desktop but it states that its running at the recommended 1366 x 768 (which is the highest available setting). I currently run the same resolution on my own unit and have no problems viewing anything.
I've checked to see if the video drivers are up to date and it states they are but I haven't tried un-installing and re-installing or the like.
Can someone please give me an idea of what I might do to fix this problem. I'm not very computer savvy myself, but I do follow directions well
Solved! Go to Solution.
09-21-2012 01:33 PM
Type Display in the Start/Search box, click on Display, and make sure Larger is NOT chosen. Smaller is default; I use Medium myself. If Larger is chosen, many things on websites will be distorted.
09-21-2012 03:13 PM
extremely large ... view webpages properly
Since you don't tell us which browser you use, I'll assume Internet Explorer. And of course you don't tell the version either (which must be 7, 8, or 9).
See if anything here fits.
If not, most everything is fixed by a reset. It's similar for the other versions.
09-21-2012 04:26 PM
I knew it was simple and I couldn't find it... but you were right Jerry!! The zoom was set to 210%... backed it down to 100% and VOILA! The magnifying glass doesn't show on a bottom toolbar on his screen but I did find the zoom up in the tools dropdown menu on the top right. FYI, it is Internet Explorer 9 (although it took me a few mins to even figure that out )
Thank you VERY, VERY much!
09-21-2012 04:34 PM - edited 09-21-2012 04:36 PM
Glad to hear you got it fixed. If your Dad is using an external mouse with a scroll wheel, it's even easier. Put the pointer in an open space on the screen, hold down the CTRL key and change the size with the scroll wheel. The browser will remember it from then on. So he can have different sizes on different websites.
09-21-2012 04:43 PM
The magnifying glass doesn't show on a bottom toolbar on his screen
The Status bar at the bottom is disabled by default in Internet Explorer 9.
Press Alt on the keyboard to display the Menu bar. On the View menu, point to Toolbars and click on Status bar.