01-08-2012 11:52 AM
02-20-2012 08:35 AM
08-13-2012 04:57 PM
so I'm a little comfused, why, exactly, is this thread stickied to the top of the list? it doens't seem like something everyone should see everytime.
09-03-2012 02:22 PM
I have 40RV52R. I also monkeyed around and could not understand why Dolby Digital 5.1 was not passing through until I read through this thread. I certainly wish I knew this was an issue before acquiring this TV. I am using it with an old Bose 321 Series II sound system that does not have HDMI, and only one optical audio input, so I need an optical audio splitter if I want to have two devices with 5.1 sound. My TV does passthrough digital on HDMI 1, but not on HDMI 2 or HDMI 3--bizarre.
09-17-2012 05:47 AM
12-03-2012 04:00 PM
I have been the owner of model 40E220U for barely a day and joined this group for help.
It is incomprehensible to me that your company does not provide a 30-day handholding period during which we can get first-hand help by email or phone. Or better yet, that someone monitor this forum FULL-TIME for I found many requests for help most of which linger with a goose egg in hopes of getting solved - the blind leading the blind.
There was no manual other than a single sheet that has more disclaimers and info on warranties than advice on how to use the product. The phone number you supplied so kindly should be printed on what is erroneously and misleadingly called EASY SETUP GUIDE. The advice to consult the dealers is ludicrous because they cannot be expected to have the knowledge essential for these sophisticated machines.
I wonder how many of your customers are returning units that are perfectly functional but fail to be user friendly in that they don't even address settings of brightness, closed-captioning or limitations which I personally never experienced with the old CRTs.
I am a happy Toshiba laptop and Dell owner and thus consider myself fairly computer-literate but this television is going back to the dealer some 90 miles away. The old JVC will be back in service on Friday when I come back from the city.
If I had any reason to believe that a more expensive model would be easier to install - with a reliable manual to cover essentials - I'd be happy to spend the extra money.
12-04-2012 05:10 PM - edited 12-04-2012 05:17 PM
birdy176, the forum is monitored. The user's guide is available on our support site. You can find it here.
Were you having a particular problem with which I could help?
Edit: I just replied in your other thread!
12-31-2012 07:00 AM
There was a Firmware Update issued in May or June of 2011 for LCD TV Model 55HT1U (Document #98083642). It indicates that it corrects various Audio and Video issues. Are details available on what it specifically corrects? Does it address the 5.1 "pass through" concern?