12-27-2011 05:37 PM
HAH, I have the same issue my TV... I've been all over the internet and this is what I've found.
The Defective DMD chip that we have in our Toshibas is made by none other than Samsung. Samsung also used this board in their DLP TV's and white dots started appearing. So what did they do? Claim no others were reporting the same issue, but you can see from here that customers were fed up and did a class action lawsuit. http://forums.cnet.com/7723-13973_102-327583/white
So here we are with Toshibas that have the same EXACT DEFECTIVE DMD(Light Unit) being told the same thing, NO ONE ELSE IS REPORTING THE PROBLEM...
So here's my question, THEN WHY ARE THEY SELLING THE PART FOR IT?
This is the cheapest place I've found it by the way... Apparently they will refund the 220 core price and it's an easy install..
But still, why should I have to pay another 500+ for a part that was defective on a TV that I purchased already? Call Toshiba's help center you say? HOW ABOUT YOU ALERT TOSHIBA THAT WE ARE PISSED OFF AT THE JUNK THEY SOLD US ON PURPOSE.........
01-01-2012 12:16 PM
I am also having the same issue. I was reading on the Mitsubshi ldp and they use the same dmd component in their tv's that Toshiba is using which is causing the problem but they are repairing it for free. Toshiba should take care of their customers that are having this problem knowing that it is a defect in the product. I paid good money for my 65" tv and to have it go out like this when I have other ldp's that are much older that work perfectly fine. I know they have a good product and I hope they realize valued customers are worth keeping.
01-07-2012 01:11 PM
Replied to another post under same issue...Noticed my first 2 white dots yesterday..It appears I'm in for a rapid multiplication of these dots over the next few day/weeks. 65HM167 about 4 years old. I've replaced the lamp once, which I expected and was surprised the first one lasted about 3 years. I was NOT expecting this type of issue.
01-07-2012 04:28 PM
Oh man I guess i am screw as all of you, I opened up the tv cleaned everything and this happen after i put an original replacement lamp, before i had bought a generic brand and it went out, I guess the new lamp might be the cause of the Engine light malfunction. So what do we do we buy a new one and save this piece of junk in a storage place and hope toshiba steps up and fix them, I might die of natural cause before this happens.
NO MORE TOSHIBAS
01-08-2012 09:48 AM
My set began with one white dot. Then progressed to 3, to 7, to 13, to now more than 60! I've called Toshiba and they were very helpful in providing a local repair shop; however, they took no responsibility for the defective light engines used in their DLP sets. It will cost $700 to repair the set. No help whatsoever from Toshiba. Needless to say, the 65HM167 is the last television/product that I will ever purchase from Toshiba!
I called the number that you suggested several times and each time Toshiba refuses to help in any way, shape or form. This television was not a cheap purchase. Nor is it a cheap price to repair a KNOWN defective chip/light engine. Toshiba should stand behind its products and help their consumers by providing some type of repair service... even if it is just providing the part for free and then allowing the consumer to pay to have it replaced. Toshiba should be offering an olive branch to its customers!!!
01-08-2012 04:39 PM
We're having the same problem. We had to pay $130 for a TV technician to come out and determine the problem and now it's another $700 to fix it. Toshiba has alot of guts not owning up to this issue and assisting their customers with repairs. Will the moderator please provide me with an email address so I can document my problem to Toshiba and provide the details of the technician's evaluation.
01-21-2012 08:19 PM
01-23-2012 08:12 AM
Noticed our first 2 dots about 3 weeks ago....STILL have only the same 2 dots.(Obviously not bad enough to worry about replacing the unit)..Those of you who have this issue: How long did it take for yours to progress?
01-25-2012 10:09 AM
Same problem here with the 65 in dlp I have ,I've only had it for a little over 3 years and now white dots my friend has a 55 inch dlp from Samsung and they fixed his free of charge because its a defective part, same part the Toshiba dlps are carrying.
01-27-2012 02:28 PM
01-31-2012 07:58 AM
OK...up to 5 dots now...REALLY thinking about grabbing a new TV while they're on sale for Super Bowl...Spent a LOT of time yesterday on a Samsung site from 2 years ago dealing with this issue...Went from a few folks complaining to where they accepted 50 TV's to fix on an "investigational" basis, then decided to fix all the TV's with this isssue.....There was a very helpful Samsung tech on the board answering everyone's questions and concerns...WHERE is Toshiba on this?? WHY are Samsung and Mitsu fixing THEIR TV's (that use the very SAME bad chips) and Toshiba is hanging their customers out to dry?? WHY?? If there IS something, somewhere about Toshiba stepping up, I haven't been able to find it...anyone??
01-31-2012 10:10 AM
Spoke to 2 different folks at Toshiba....Of course, neither had ever heard of the dreaded "white dot" issue and had no information about Toshiba backing their product. Not that I was a long-time Toshiba customer, but will definetly steer clear, just based on their customer assistance.
02-13-2012 02:39 PM
Sold the Toshiba and the stand to some really nice folks. I hope the dots take a really long time to progress and that they don't have to repair it too soon. I did tell them about the part it needs, so even worse case scenario and they do have to repair it, they still get a nice TV for less than half price.
03-18-2012 10:25 AM
You DO NOT have to replace the entire light engine! It's only the DMD chip.
You can get the DMD chip at several places like shopjimmy.com for a couple hundred bucks or less. It's not REAL difficult to replace but you should read up on it.The AVS Forum has an owners thread and many, many people have DIY'd the DMD chip.
that will get you started. See "joes" links and pictures this guy pasted.
Here's a "shopjimmy" page with your part numbers. If he's out, use these numbers and search the web.