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Member
RyanV
Posts: 1

55G310 Toshiba LCD TV Has no audio through HDMI 1 input

I bought this TV last october new from Best Buy, and Have so far only had 1 HDMI device going in to the TV.  Today I went to plug in a second device, and I plugged it in through the HDMI 1 input.  I get picture, but no sound.

I tried other hdmi cables and devices to see if they were the problem, but in all cases I get picture without sound.

 

Is this an issue I can fix in some other way, or will I need to enact my warranty? 

Moderator
Peter
Posts: 17,298

Re: 55G310 Toshiba LCD TV Has no audio through HDMI 1 input

If you plug the device you were originally using into that port, it won't have sound either?

 

Try resetting it to factory defaults. Press "MENU" and open "Setup." Select "Installation," "System Status, and "System Information." Select "Factory Defaults" and then confirm. After a short wait, it should turn off. Ensure the TV's off and unplug it from power. Leave it like that for a minute, then reconnect it.

 

If the problem persists, yes, you should contact customer support.

- Peter