04-13-2012 03:18 PM
I bought this TV last october new from Best Buy, and Have so far only had 1 HDMI device going in to the TV. Today I went to plug in a second device, and I plugged it in through the HDMI 1 input. I get picture, but no sound.
I tried other hdmi cables and devices to see if they were the problem, but in all cases I get picture without sound.
Is this an issue I can fix in some other way, or will I need to enact my warranty?
04-16-2012 01:09 PM
If you plug the device you were originally using into that port, it won't have sound either?
Try resetting it to factory defaults. Press "MENU" and open "Setup." Select "Installation," "System Status, and "System Information." Select "Factory Defaults" and then confirm. After a short wait, it should turn off. Ensure the TV's off and unplug it from power. Leave it like that for a minute, then reconnect it.
If the problem persists, yes, you should contact customer support.
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