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Member
jimcoo
Posts: 1

37av502r turning off and turning on

My toshiba LCD tv will turn off for a few seconds, come on again for a few seconds, and off and on continuously.  It tends to happen more during the day than during the night, and it only happens when hooked up to the antenna - does not happen if we are playing a VHS or DVD.

Any ideas of how it can be fixed?

 

Jim

 

Moderator
Peter
Posts: 17,213

Re: 37av502r turning off and turning on

It sounds to me like it might need servicing. You can contact customer support at (800) 631-3811.

- Peter
Member
thejonroy
Posts: 2

Re: 37av502r turning off and turning on

I'm having the same issue.  As soon as I connect it to VGA or HDMI, it goes into a cycle of flashing on-and-off.  A guy on youtube had the same problem (posted a video identical to my problem) and reportedly fixed it with a firmware update.  

 

The problem: the US website doesn't have a firmware download.  The canadian website does, but the update is from 4/2009, and the manufactured date on the back of my TV is 5/2009.  (I also tried the update, but it didn't fix the problem).

 

When I call Toshiba to ask about the firmware update, after they confirm I am out of warranty, their automated system keeps hanging up on me.  So frustrating. 

Moderator
Peter
Posts: 17,213

Re: 37av502r turning off and turning on

You might want to try looking for an Authorized Service Provider because you're out of warranty.

 

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- Peter