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How To: Reset TV to Factory Settings

There may come a time when your must reset your TV to factory settings to aid in resolving a possible issue.

 

When you are having issues that involve the TV not powering up and/or displaying an image on screen, perform the following procedure (applies to all televisions):

  • Turn off the TV and unplug the TV power cord. Leave unplugged for at least one minute. Plug it in again to complete this reset process.

IMPORTANT: ALWAYS refer to your User's Guide for proper TV reset procedures.

 

When the TV will power up and you can access the settings through the MENU button, perform the following reset procedure.

Whether your TV has Wi-Fi capabilities will dictate the steps to perform the second reset procedure. This procedure will reset all settings and channels to their factory default values.

 

 

IMPORTANT: Different TV’s may have different ways of performing the reset procedure. Refer to Owner’s Manual CHAPTER 5: SETTING UP YOUR TV > RESET FACTORY DEFAULTS OR CHAPTER 6: BASIC FEATURES > RESETTING TO FACTORY DEFAULTS for your specific TV.

 

Non Wi-Fi TVs

 

Use one of the following procedures below to reset the TV.

 

Procedure 1

 

1. Press the MENU button on the remote (or MENU on the TV) to open the Setup menu.

2. Using the arrow keys on the remote (or volume / channel on the TV), highlight INSTALLATION at the top of the menu and press ENTER. A new set of INSTALLATION menu icons will appear.

3. Highlight the SYSTEM STATUS menu at the top.

4. Highlight SYSTEM INFORMATION below and press ENTER.

5. At the top of the SYSTEM INFORMATION window, use the arrow keys on the remote (or volume / channel on the TV) to scroll Left/Right through the menu bar to select FACTORY DEFAULTS. Press ENTER.

6. Highlight YES and press ENTER. To cancel the reset process, select NO and press ENTER.

 

NOTE: If a PIN code has been set, enter your PIN code. Select DONE and press ENTER.

 

7. A warning message will appear, select YES and press ENTER. The TV will turn off automatically after a few seconds.

8. After the TV turns off, unplug the TV power cord and then plug it in again to complete the reset process.

 

Procedure 2

 

1.  Press the SETUP button.
2.  Select Installation > Reset TV.
3.  Enter your PIN code (if a PIN code has been set). A confirmatiom screen appears.
4.  Select Yes, and then press the OK button. The TV will turn off automatically.

 

Wi-Fi TVs (Smart, Cloud)

 

Use one of the following procedures below to reset the TV.

 

Procedure 1

 

1. Press the MENU button on the remote (or MENU on the TV) to open the Setup menu.

2. Using the arrow keys on the remote (or volume / channel on the TV), select SETTINGS > SETUP > RESET TV and press ENTER.

 

NOTE: If a PIN code has been set, enter your PIN code. Select DONE and press ENTER.

 

3. A confirmation screen appears. Select YES, and press ENTER. To cancel the reset process, select NO and press ENTER. The TV will turn off automatically to complete the reset process.

 

Procedure 2

 

1.  Press the SETUP button.
2.  Select Installation > Reset TV.
3.  Enter your PIN code (if a PIN code has been set). A confirmatiom screen appears.
4.  Select Yes, and then press the OK button. The TV will turn off automatically.

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