02-14-2012 09:13 AM - edited 02-14-2012 09:17 AM
Brand new out of the box.
Toshiba Tectra R850-S8511
Windows 7 64bit.
Once in a while the screen will turn into static
and the fan comes on and then the laptop will shutdown.
See the attached picture.
02-14-2012 10:09 AM
If it were mine, I would be on the way back to where I bought it!
02-15-2012 12:40 PM - edited 02-15-2012 12:45 PM
It is static electricity that is causing it. When I touch the left mouse button with my finger the static discharges and the screen goes crazy.
Calling tech support.
11-02-2012 07:17 PM
Has anyone found another solution to this problem? I have a Tecra R940 from Toshiba direct that does the same thing. It works fine much of the time, then (usualy at the worst moment) the screen just goes crazy. Like static, or snow, just like the picture posted. When it happens I lose everything. I even had it serviced at a local repair center (at Toshiba's request) and they replaced the cable, but it still happens! I am VERY frustrated! I need my computer for work and I can't wait while this one is shipped to Toshiba for weeks of repair.