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Member
Fxristost
Posts: 3

How can I bring back Win7 after format?

Dear all,

 

I would like your help with a problem I have.

In my laptop, a Toshiba Tecra M11, was preinstalled windows 7 but after it started

running slower and some applications were crashing I decided to make a format.

So after the new clean install of windows from the recovery disk, now I have windows XP.

It seems that the recovery cd includes only XP and my question is HOW can I bring back 

the Windows 7 I had? Do I have to download it from somewhere since I already paid for

the licence or there's an alternative way?

 

In advance, thank you all for your help!

Ace Advisor
Jerry_Lippey
Posts: 40,354

Re: How can I bring back Win7 after format?

 


..clean install of windows from the recovery disk


I take that to mean, you restored the hard disk to its original out-of-the-box contents using Toshiba recovery media. You did not install Windows.

 

 

Please explain the entire situation.

 

Which Tecra M11 are we talking about? The model number looks something like Tecra M11-S3412 and the part number, like PSAX0U-02501P.

 

What version of Windows 7 and what bitness did you install? That designation might look something like 32-bit Windows 7 Home Premium.

 

Where did you get the Windows 7 installation DVD?

 

You have the product key for that version of Windows 7, right?

-Jerry
Member
Fxristost
Posts: 3

Re: How can I bring back Win7 after format?

Dear Jerry,

 

thank you for your interest. First things first, when I say I did a format on 

my laptop and then I installed Windows, I mean I deleted every partition

and everything written in the hard disk. Eventually that also means the

recovery partition as well. I didn't want that to happen but because I want

to have Linux in another partition, at that time I got completely confused

with the partition manager of Linux so I probably ended deleting everything.

Answering your question, I made a new installation of windows just by

insterting the laptop's recovery cd and followed the steps. It was a big

surpsise when I realised that in the end of the installation (or after the recovery

cd finished it's automatic process of installation) I had Win XP instead of

Win 7 as I initially had in my system when I bought the laptop.

 

The laptop I have is a Toshiba Tecra M11-121. I am not sure about the model

number because I don't know where to find it (is the "-121" the model number??)

but the part number is PTME0E-0130006GR. The time before the format, I had 

Win 7 Professional 32-bit. This I can also see it in Microsoft's tag attached on the

bottom of the laptop.

 

As for your question "Where did you get the Windows 7 installation DVD?", the only 

cd I have is the one included inside the box and that is the recovery disk. Nothing

else.

 

The product key of Windows I have it, is written on Microsoft's tag.

 

Thank you once again for all the interest!

 

-Chris

Ace Advisor
Jerry_Lippey
Posts: 40,354

Re: How can I bring back Win7 after format?


Tecra M11-121 ... PTME0E-0130006GR


(Too many zeros in that part number.)

 

Tecra M11-121 (PTME0E-013006GR)

 

 

I think I now understand what happened, Chris. According to the spec at the link above, that model comes with Windows 7 installed and with recovery discs that permit you to restore the hard drive to Windows XP.


Original Windows 7 Professional 64-bit (vorinstalliert, Toshiba-HDD Recovery) + Downgrade zu Windows XP Professional (Toshiba-Recovery DVD)


Your best bet is to order the Windows 7 recovery discs from Toshiba.

 

   Toshiba Europe Backup Media Online Shop

 

Good luck!

-Jerry
Member
Fxristost
Posts: 3

Re: How can I bring back Win7 after format?

Jerry, once again thank you for your immediate reply.

 

Are you sure there's no other way to turn my system to Win7?

I find it unfair that I have already paid for the licence of Win7

and now I have to pay additional 35 euros/50 dollars.

 

I hope there's an alternative way, maybe in Microsoft's website.

Do you know if I can upgrade from Xp to Win7 in that way?

 

-Chris

Ace Advisor
Jerry_Lippey
Posts: 40,354

Re: How can I bring back Win7 after format?


I find it unfair that I have already paid for the licence of Win7


It seems unfair to me also, Chris.

 

You should contact Toshiba in whatever country (Germany?) you're in and explain the situation.

 

I expect they will say that you should have burned recovery discs while Windows 7 was installed.

 

In any case, this is the US site. You may get better help in the European forums. Wish you luck.

 

   Toshiba Support Forums in Europe

-Jerry