THRiVE Tablets

[rushmore]

Nickbass,

For the average consumer, that is a lot of hoop jumping for something that should just work.  Toshiba is probably going to have a bunch of refurbs to work with, based on the return rates at local Best Buys. 

I got my second try ordered though Staples for $50 off, but not being delivered until the 25th.  Add the 14 day return window from that point, should be plenty of time to see a fix

[ARPRINCE]

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jotjen wrote:
Ditto - extended trial with Advanced Free Wifi Lock has fixed my severe SOD problem. This includes overnight and shorter sleeps. Install this small free app, I heavily recommend. Is there anyone out there who has installed this and still had an issue? Battery life seems minimally affected, if at all.

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Well I think it should solve your sleep problem because it "Allows an application to prevent the device from going to sleep." 

So as I understood it, it does not let your unit go to sleep (it says so on the description). Wouldn't that defeat the purpose of the standb by/sleep or am I missing something here?  

[mcarver2000]

This is due to the fact that Advance Wi-Fi Lock does not allow the unit to really go to sleep.  All it does is allow the screen to turn off.  It sorta defeats sleep/standby in that it doesn't totally put the whole unit to sleep, so it will not conserve as much battery with this option.

Quote:

have installed the advanced wi-fi lock yesterday, changed screen timeout to 10 minutes. problem has gone away but power light stays on (does not pulse) when in sleep mode. This is a terrific device and I'm prepared to stay with it as long as Toshiba pays attention and develops a permanent fix.

[mcarver2000]

have installed the advanced wi-fi lock yesterday, changed screen timeout to 10 minutes. problem has gone away but power light stays on (does not pulse) when in sleep mode. This is a terrific device and I'm prepared to stay with it as long as Toshiba pays attention and develops a permanent fix.

[jotjen]

ARPRINCE - while it says that it prevents your device from going to sleep, the sleep function seems to work just fine. I suppose technically since the wifi is forced on, it is not in full sleep, but since the battery does not drain, the screen is off, and for all other intents and purposes it is asleep, that is equivalent in my book. If you notice, a ton of apps say they prevent the tablet from going to sleep. Still no SOD issues since installed.

[ARPRINCE]

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jotjen wrote:
ARPRINCE - while it says that it prevents your device from going to sleep, the sleep function seems to work just fine. I suppose technically since the wifi is forced on, it is not in full sleep, but since the battery does not drain, the screen is off, and for all other intents and purposes it is asleep, that is equivalent in my book. If you notice, a ton of apps say they prevent the tablet from going to sleep. Still no SOD issues since installed.

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Yes, for all intents and purposes, your unit could be "day dreaming" . 

[JoeFuze]

Toshiba should send the developer of that Wifi Lock program a big check. He has saved them who knows how much money in returned tablets.

[LDEGELSMITH]

I bought mine from BB on 7/11 in Rockland County NY.  I have had occasional SOD issues since but not consistently.

Having read the forums, I've tried a few various things to correct problem.  I uninstalled weatherbug as one person suggested.  I've also been putting  the tablet to sleep manually instead of waiting for it to go into sleep mode.

The SOD hasn't happened in two days now.  Just got update and nervous about installing it after reading forum.

I have 32g Thrive

[RJB_Photos]

I can now confirm that since the latest update my Thrive does not seem to go into sleep mode at all while plugged in fact the screen will not even turn off if I let it sit on it's own it does dim slightly but not turn off. I can turn the screen off if I press the power button but I suspect it is not going to sleep while plugged in. Now on battery I still have the sod issue. And just for the record I have no intention to return my thrive in am posting these things about what it is doinig in hope that this helps Toshiba find a fix. I bought this thing fully aware there may be bugs almost every device ever released has some kind of bug that slips through the crack some more severe than others and some may even go unnoticed until a patch comes out. I am confident Toshiba will fix this and then everyone can go back to talking about how much better the thrive is than any other tablet on the market.

[granzig76]

I noticed the issue on Tuesday I got mine on Monday July 11, I worked with it and it has to do with wifi. When in sleep mode it automatically disconnects the wifi, if you are downloading an app or have an app that requires updates while in sleep, (gmail, freindme, weatherbug, etc.) It can cause it to lock up and become unable to wake from sleep. What I have done is disabled the auto update and it has sinced stopped this issue. It has only locked up once since and that is because I was loading an app and I walked away and it went to sleep in the process. I just have to make sure that I watch my tablet while it works for now until toshiba comes up with a fix. Other than that I am satisfied with the product I am new to android but I like it. Like anything new we need to be patient.

[baccman]

I have installed the advanced wifi lock app and it seems to be working fine for the last two days. If you get out of range of wifi the wifi gets turned off and you have to turn it back on manually, no big deal to me. The battery does not seem to be affected much at all. It is not perfect but it works rather well. Also it is important for me to say that removing the battery ALWAYS worked to get the unit back on for me. I don't think it is any more or less in sleep than it would be without this app because it seems to me that the unit is trying to do something in the background that is causing it to lock up.

[gwbuffalo]

Hmmm, that's interesting.  I have not had any sleep issues since new (almost 2 weeks ago).  But one of the very first things I did after I fired up the tablet was to turn off automatic updates on all applications (where I have an option to do so).  I just did this just because I do not like that feature on any device I use (I want to control and watch any updates so I know what's going on).  Now I'd be afraid to enable that feature anyway

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granzig76 wrote:
I noticed the issue on Tuesday I got mine on Monday July 11, I worked with it and it has to do with wifi. When in sleep mode it automatically disconnects the wifi, if you are downloading an app or have an app that requires updates while in sleep, (gmail, freindme, weatherbug, etc.) It can cause it to lock up and become unable to wake from sleep. What I have done is disabled the auto update and it has sinced stopped this issue.

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[LaptopNube]

<<Unfortunately, someone was apparently providing their best guesses.>>

Had a chance to work with Tech support yesterday (and early this morning), more on this later.

The tech guy whom I was questioning about my NEW fix didn't want to acknowledge at first, then said its because they have not yet been instructed what to tell customers.  They know its issue - but nothing official has come down the pipe from higher level to 1st tier support (also, product managers in the sales ddepartment - Toshiba Direct - are interested in this thread when I pointed it out to them - I was calling on uestions of additional warranties, said I might get one if they could fix the darn thing).

So, not everyone in this facility is up to speed (and it could have something to do with the outsourcing).

[baccman]

The other thing I noticed is that the orange wifi led and the white power led are both lit solid when I can't get the screen to come on. Has anyone noticed the same thing?

[LaptopNube]

While I haven't gone through all my apps looking for update settings, that is something to thik about for the Furture.

1. I was keeping the Tab in the Porfolio Case almost all the time.

2.  Last Night (while getting prepared to bed for the night - later, not so much), I walked over to the Tab, Opened the Portfolio, and saw its stuck rebooting (from where the screenwas supposed to dim and the tablet slightly vibrates, it would stop and start over).  Tried stopping and restarting, no go.  Tried Hard Power Down, etc.

3. Pulled the Tab out of the Folio Case, back was really hot.  Pulled out the battery, didn't work.  Powered up with Power and Volume, didn't work.

4.  I had been using the work around of wifi off, GPS off, etc - with very few SODs.  But - when charging - the unit would occasionally reboot.  I realized later I'd never properly shut down the Tablet - just push the power button off and on.

New Ideas emerge:

1.  Had to do a factory reset (tech thinks I'm total noob - I'm asking if it goes back to original - he keeps saying no, no apps - I say I know that - etc etc).

2. Having done back ups to the Google Server, files and settings downloaded.  I noticed during the sign on service of using Networks for Locations, and that the process would run even if the wifi was turned off.

3.  After Tab quieted down (and I realized there wer more apps to download, registrations, etc.) I remembered about some fix and the battery.   So I powered the device off, took the battery out and back in, then powered back on.  Decided not to load weather app, never started Start Place (so wouldn't have to kill it).

4.  Turned off everything in Locations - Use Networks, GPS, etc.  No locations anything (each app has their own se3ttings anyway - and I didn't buy mine to compete with the TomTom).

5. Left Backups and Restore on.

6.  Never opened the maps app (I noticed before, it always ran at boot up once it had been launched).  Also, didn't load WeatherBug or whatever app I had at the time.  But CNBC works fine, doesn't need a news loader to run.

Results:

I have not had a single issue (even on the phone with the rep later to confirm my fix), with sleep, stand bys, etc.  Goes to sleep with wifi on and off.  Sleeps from main screens (and wakes up from the screen you exited), or locked screen.  White Power light stays pulsing, no solid light occasionjally in sleep mode.  Cam manually sleep or let it time out.  Wakes up okay.  Verified sleep mode for 8 hours (and still sleeping now).  Can extend battery life by turning wifi off, and it doesn't matter.

Notes from rep with on second phone call - Keeping the Tab in the Folio Case while charging (or something like the reboot loop), can cause the tab to over heat.  Also, the build of the case is not the best - and it is wearing down.  May be returning to Amazon (along with Screen protectors), for more of a bag type that holds accessories for on the go).

So far, don't need the wifi lock everyone is talking about - but if the sleep problem raises its ugly head again, will definitely keep that in mind.  I was afreaid to install the latest patch, but might in a couple of days.  The pounding seems to have taken a toll on the battery - didn't get a charge above 99%.  Have a few issues I will need to address going forward.  I have 30 days from the 12th for a return - this better get better, or swapping units will become commonplace (and I'm not taking any refurbs).

[HenryAZ]

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jotjen wrote:
Ditto - extended trial with Advanced Free Wifi Lock has fixed my severe SOD problem. This includes overnight and shorter sleeps. Install this small free app, I heavily recommend. Is there anyone out there who has installed this and still had an issue?

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<raising hand>.  Wifi Lock did nothing to help my no-wake-up issue, and I followed the steps outlined (slider at 5 seconds, wifi settings set to "when screen turns off"). 

In fact, I still have the problem with wifi turned off entirely.

[makarios]

It seems I coming late to the board but I have also experienced this waking up issue.  I got this tablet exactly a week ago and got it from Amazon (16 GB).

I have no idea if this has anything to do with it but I set the "go to sleep" time to 30 minutes because I want it awake so I can read my books and docs; after I changed the time to sleep, the awake failure has not come back again so far in the last three days.  It might or not be related to the problem but the issue appears to have gone away so far.

Also, I have not experienced a single reboot by itself.

Besides that issue, some of the apps have force closed by themselves; mainly the ones that came pre-installed with the machine; I'm sure I'm not the only one experiencing this; I know this is a different issue but I thought I'd mention it since I don't know how this may be related to the sleep problem.

Besides these couple of issues, I love this machine; my battery life is awesome (I think); about two days of moderate use with WiFi on 100% of the time, right now it's at 42% after two days.  By the way, I have been using it until it gives me a battery low warning, and then I recharge it.

[Schatzie]

I think you might need to exchange your unit for a new one!  I NEVER did any of the things you did and I have had the sleep mode problem.  I just turned off notifications, installed the Advanced Wifi lock with default settings and I have NOT had a sleep mode problem ever since.  And as for the tablet not really sleeping with the light steady and not pulsing, I have not noticed any difference in battery power.  

[danny8x8]

I don't have a Thrive, but I'm just trying to help out here. 

Possible solution 1 : Increase screen brightness to 30% or more. This works on the Archos Gen 8 devices to prevent the "Black Screen of Death".

Probable solution: I suspect that the Thrive has 2 sleep modes like in the old Symbian phones I had. After entering the 1st sleep mode, a countdown begins before it enters into the 2nd and deeper sleep mode to save battery. When it goes into the 2nd sleep mode, there are occasions when the screen does does come on when a button is pressed. However, the phone can still be used, albeit without screen. This bug does not happen all time. You can go 3 days without a problem, and then the bug appears and then disappears after a couple of days. The only way I managed to avoid the "Black screen of death" of the Symbian phone, was to install a program to prevent it from going into the 2nd sleep mode, by periodically disrupting the countdown timer.

So, if there is a setting in the thrive to prevent the tablet from going into "deep" sleep, then i would suggest trying it out.

Also, I would appreciate it if someone with the problem can try tapping on different areas of the screen to see whether the tablet is actually awake, but the screen is not. I'm just curious. Thanks!

[RoadRunner65]

Many thanks to everyone for their experimentation and posting what works. I installed the Advanced WiFi Lock two days ago and have not had a single issue since than.

[TysAri08]

I'm not sure if this is exactly good news, but I must say, I was happy to see that I'm not the only one having this problem; perhaps Toshiba will fix it seeing as the problem is this common. I have sent you the private message, Jim. Like several others on here, I feel like this problem is starting to really get unbearable. Anytime it is in standby for an extended period of time, it won't come out of it. This has happened to be when it is on battery as well as plugged in. I tried killing any running apps before putting it into standby as well. Still does the same thing. I have tried various things but in the end have just decided it's easier to just turn it completely off before setting it down then to try to put it into standby/sleep and end up having to restart it anyway. I really hope, and expect Toshiba to create a fix for this really soon.