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Member
wildirish58
Posts: 1

Resetting Thrive to Factory when Pin is unknown, lost, or forgotten

I recently purchased the Thrive and on the 3rd use was faced with a request for a Pin I did not set.  Went online to search for an answer and found no solutions to reset password or tablet when one couldn't get past the pin screen.  Well the wonderful tech at Toshiba gave me the answer and I want to share it with those who are in my position.

 

  1. Turn off tablet
  2. Press and hold the "+" on the volume key
  3. While continuing to hold the "+" volume key, press and hold the power button
  4. Tablet will start (and let go of both buttons at this time) and will give your 3 Icons.  Using the volume key, select the middle Icon of the box with the arrow coming out of it.  The power button is used as the "enter" key
  5. On the next screen, arrow down to the wipe data/user info clean and factory default and hit the power button.  PLEASE NOTE, THIS WILL WIPE OUT ALL SETTINGS AND INFORMATION YOU HAD ON THE TABLET.
  6. On the next screen, select Yes for wiping all info and restore to factory.
  7. Once this is done, select reboot and you will be brought to the initial set up.

The factory reset was not a big deal to me since I had not stored any data on it.  Back up to all data, whether it is on the tablet, laptop or PC is always recommended should you ever have to take such drastic steps to access your tablet without having to ship it back or take it to a shop for reset.

Regular Advisor
austeregrim
Posts: 183

Re: Resetting Thrive to Factory when Pin is unknown, lost, or forgotten

Thanks for the tip. I haven't had to do this personally, but I know a few people have asked about it after having the pin or other passwords set accidentally.

- Signature Starts Now -
I don't work for Toshiba, so please consider my advice Free; like Open Source.
*OH HAIZ! I rooted teh Thrives*
- End Signature -
Member
HM1967
Posts: 3

Re: Resetting Thrive to Factory when Pin is unknown, lost, or forgotten

Thanks for the info.  I just got the Excite and followed the same staps and it works as well.

Member
skwilliams
Posts: 1

Re: Resetting Thrive to Factory when Pin is unknown, lost, or forgotten

I need to do this to my Toshiba thrive. For some reason today it asked me for a password and I honestly don't remember ever setting one up or if I did I dont remember what it is. When I followed your steps my tablet just turned on normally as if I was only holding the power button. Will you please help me reset it to factory default? Thanks.
Occasional Contributor
helives
Posts: 17

Re: Resetting Thrive to Factory when Pin is unknown, lost, or forgotten

I have had to do this FIVE - count them - five times already on my Thrive which was purchased the first of December. I just received it back from the repair center. I was told it must be a hardware issue but according to the repair receipt the only thing repaired was 'reinstall software/software function reset'. When talking to the support center they stated they had no knowledge of this issue with the password.

Member
aninabbas
Posts: 4

Re: Resetting Thrive to Factory when Pin is unknown, lost, or forgotten

 

Spoiler
i use this everytime and it works :smileyvery-happy: awesome thank you :smileywink:

 

 

 

►..commonsense does work try it! :smileyvery-happy:..◄
Member
tiggerp
Posts: 2

Re: Resetting Thrive to Factory when Pin is unknown, lost, or forgotten

mine is just showing 2 icons a box with a disk and the littled androd

 

Member
zeeshanaayan07
Posts: 9

Re: Resetting Thrive to Factory when Pin is unknown, lost, or forgotten

Thanks for your information to share with me

Regular Member
bcuk44
Posts: 7

Re: Resetting Thrive to Factory when Pin is unknown, lost, or forgotten

did what you said and it worked....problem is it's the only way I can get it working because everytime I power off and then start it up I get the blue screen with the open lock...touch that and back to open lock again. Anyone help?