10-28-2011 12:25 PM
I recently purchased the Thrive and on the 3rd use was faced with a request for a Pin I did not set. Went online to search for an answer and found no solutions to reset password or tablet when one couldn't get past the pin screen. Well the wonderful tech at Toshiba gave me the answer and I want to share it with those who are in my position.
The factory reset was not a big deal to me since I had not stored any data on it. Back up to all data, whether it is on the tablet, laptop or PC is always recommended should you ever have to take such drastic steps to access your tablet without having to ship it back or take it to a shop for reset.
10-28-2011 03:40 PM
Thanks for the tip. I haven't had to do this personally, but I know a few people have asked about it after having the pin or other passwords set accidentally.
03-29-2012 02:02 AM
03-29-2012 07:22 PM
I have had to do this FIVE - count them - five times already on my Thrive which was purchased the first of December. I just received it back from the repair center. I was told it must be a hardware issue but according to the repair receipt the only thing repaired was 'reinstall software/software function reset'. When talking to the support center they stated they had no knowledge of this issue with the password.
09-10-2013 01:48 PM
did what you said and it worked....problem is it's the only way I can get it working because everytime I power off and then start it up I get the blue screen with the open lock...touch that and back to open lock again. Anyone help?
02-22-2015 06:55 AM - last edited on 02-24-2015 10:23 AM by Peter
I thank you. But a new hitch cropped up.
There appeared "Welcome" But lo, the 'START" got stuck. No further action on the screen.
I wish that a Toshoba tech will come to my rescue -THRiVE model AT105-T1016
Sr No XXXXXXXXX
Part No. PDAo1U-00101F
How frustating it is in Bangalore, INDIA, when there is no support staff , and one Ms.Kaur once
spoke and informed me Toshiba has not introduced this tab in India. Does that matter when it comes to SERVICE.
Let Consumer CARE dawn on the CHIEFS at TOSHIBA
[Moderator edit to remove serial number.]
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