Toshiba was my first laptop back in 2002. My first tablet in 2011... That's where it will end however... With such a gross lack of support, it will also be my last toshiba product of any sort. I can only imagine if the lack of support and communication for a cutting edge product, gateway to the future, and transition away from person computers is this poor, I shutter to think about what it must be like for their wide variety of other products that I'll never spend my money on with this company.
I registered on the forums to let the company know that it hasn't just let me down, but I have a child, and I will raise him to know that Toshiba's poor support is the reason that we dont purchase their products. So this is probably the first time you've really help set a trend, a trend of new generations of consumers who won't be buying your products.
I own a THRiVE, my fiance owns a THRiVE & 11 other people that I'm either close friends with or related to own a THRiVE. I work as a store manager for a retail chain that sells your tablet, and I've stressed to my associates the lack of communication and support that Toshiba has to offer after the purchase has been made. During weekly conference calls, I get to pass this information along to other store managers as well as our district and regional managers.
Don't let this some across as hate for your company, rather a dissapointing blow from a company I once held in higher regard as having better support and customer service. I'm not demanding an Ice Cream Sandwich release date, or even demanding that we see the update ever. I'm meerly suggesting that having open lines of cummunication with the very people who took the time to not only registor on your forums to provide invaluable feedback, but the same people who've spent hard earned money on your product in a time where money is tight for most people and we have numerous other choices.
I'm sure Jim has done a bang up job as a "moderator" of the forums keep this language clean and it spam free. However he's been quite the poor embassador for information to the community be it his fault or not. It's always the public figure that takes the fall, never the assisstant coach, always the head coach.
I hope other THRiVE owners will read this agree that I'm not being out of line, rather trying to sum up our dissapointment as a whole in the most honest and polite way possible. I expected better than this Toshiba...
Sincerly,
A parting customer...
