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Member
Posts: 5
Accepted Solution

Frozen Thrive

Is there an external reset button on the Thrive? My system will turn on but freeze at the inital screen and go no further.

Member
Posts: 2

Re: Frozen Thrive

You need to hold down the volume + while turning on the Thrive.  That will take you to a recovery menu that you can reset from.  Doing a reset will put it back into original configuration, all use data will be gone.

 

Good Luck!

Member
Posts: 5

Re: Frozen Thrive

[ Edited ]

Thank you for the reply. Fingers crossed and off we go! Got it to restart went to Wip all Data and I get the following:

 

Wiping Data

Mount / system failed

Formatting / data

Formatting / cache

Data wipe complete

 

Did a reboot / restart from the same screen and its still frozen.