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Member
dwdmw
Posts: 5
Accepted Solution

Frozen Thrive at Startup Screen

My Thrive was frozen and I got it to restart by holding the on button as well as the vol. Up button. I went to Wipe all Data and I got the following:

 

Wiping Data

Mount / system failed

Formatting / data

Formatting / cache

Data wipe complete

 

Did a reboot / restart from the same screen and its still frozen.  Can I port my laptop and the tablet together and download a fix? Is there anything else I can do except use it for a coffee cup holder?

Moderator
Peter
Posts: 17,472

Re: Frozen Thrive at Startup Screen

Unfortunately, it sounds like it may require servicing. You can contact customer support at (800) 457-7777.

- Peter
Member
dwdmw
Posts: 5

Re: Frozen Thrive at Startup Screen

Thank you Peter. Looks like coffee cup holder and a new IPAD vice tablet for Christmas.