07-18-2011 10:56 AM
Just finished a lengthy tech support session with my ISP because I can't set up my email account with the Thrive's native email app. (The ISP needs authentication, port 25 and use of "smpt.rapidnet.com" for outgoing address). When setting the mail client up manually, it enters port "587;" when I proceed, it processes for about 30 seconds and then returns error message "can't access server." When I input the ISP-required port (i.e., port 25), it *immediately* returns that error message.
Is port 25 blocked somehow on the Thrive? If so, is there a way around this so I can retrieve my email from this account?!
07-18-2011 02:46 PM
07-20-2011 03:22 PM
I am having the same problem with port 25 on my outgoing server settings. I get an error message that states "Authentication methods are not supported by server" any ideas on how to fix this?
07-20-2011 04:11 PM
As far as I know the IP protocol for SMTP used to use port 25 but it was upgraded to port 587; so if your ISP is still using port 25 they need to use port 587 for simple mail transfer protocol, it is the new standard since 2008. So when the tab inserts port 587 it is using the most current port in use.
Try to set up your email automatically, it should work; I have just tried it and it worked for me (I have Cox.net as my ISP). A workaround would be to forward all your mail to your gmail address if the email setup does not work. I know that the TT is using the correct port. Good luck.
07-21-2011 09:19 PM
I did try the manual setup ("smpt" was a victim of flying fingers! I really did use "smpt!") to no avail. For whatever reason, this ISP hasn't "updated" to the new port standard.
08-01-2011 10:45 PM
08-22-2011 07:42 PM
12-31-2011 04:49 AM
I have been following all these postings as I am considering a Thrive myself. An extensive tech discussion with AT&T about this yielded the following info regarding setting up the Thrive. They are requesting incoming mail port #995 and outgoing mail port #465 for server authentication. Let me know if this works for any of you folks.
01-16-2012 04:12 AM - edited 01-16-2012 04:13 AM
01-16-2012 03:31 PM
01-16-2012 04:29 PM
This is absolutly not true. I use the EMail app to access my ComCast Email account and I know of many others that use it for other ISP Email accounts. From the first post, I am not sure about port 25, but I can assure you it will work with more than HotMAil and GMail.
01-16-2012 04:35 PM - edited 01-16-2012 04:38 PM
01-16-2012 05:28 PM
I am using a Toshiba Thrive. I am also using the stock email app. Not the GMail app. I am getting my GMail and my ComCast email on the same app. Now for mine, it setup automatically when I entered ny ISP, but I know you can set it up manually too. I can go into my settings and see the ports it is using for incomming and outgoing mail.
03-04-2012 12:31 PM
I don't know if this information might help but it helped me setup my centurylink email on my Thrive, after much consternation like you experienced. When it gave me the POP email response, I deleted the "3" and it then went through the rest of the setup process.
This link was for centurylink but may illustrate some helpful hints in setting up your email (that is, if you still haven't been able to since January.)
04-15-2012 05:42 PM
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