04-06-2011 01:03 PM
04-06-2011 07:20 PM
04-07-2011 12:36 PM
04-08-2011 04:17 PM
Thank you for helping me. As soon as I have backed up everything I will try to do the factory reset.
I will let you know if I am having problems. I say this because I have tried the "hold down 0 key while you start the laptop" thing and it didn't work. It just went to my desktop. But maybe now it will work.
04-08-2011 07:00 PM
You can ascertain whether you have the recovery partitions by running Disk Management (diskmgmt.msc).
Good luck, Joanne!