08-25-2012 10:32 AM
Just received the Factory Restore Software from Toshiba.
Followed the Directions to Hold Down C while booting.
Process begins and I receive the following error message
An error has occurred
Press OK to turn off the Computer.
08-30-2012 07:46 AM
The Toshiba supplied DVD to recover your machine is proper. I have done this on two laptops and met with success. As Peter mentioned, you might have a defective HD. The inability to recover is significant. JP.
Copyright © Toshiba America Information Systems, Inc. All rights reserved.