All new Toshiba laptops ship from the factory with the ability to run the system recovery process from a hard disk partition, and with preinstalled software that can be used to record recovery media to blank discs. Toshiba recommends creating recovery media to ensure the ability to run a system recovery even if the hard disk recovery partition is damaged or deleted, or if the hard disk breaks. Reconditioned laptops may not include this recovery enabling software so may require that recovery media be purchased.
Recovery media can be ordered online. Click here to begin the order process. There is no charge for the software itself, for which customers already own licenses, and as of 11/5/11 the shipping and handling charges for delivery of recovery media in the US is $29.95 for DVD media or $39.95 for USB sticks.
Shipping and handling charges for the following list of Latin American countries is $37.95 for DVD media or $47.95 for USB sticks:
Canada shipping addresses for US product recovery media
Recovery media for computers purchased in the US can be shipped to addresses in Canada. The shipping and handling charges for delivery of US product recovery media to addresses in Canada is $34.95 for DVD media or $44.95 for USB sticks.