08-03-2011 08:58 AM - edited 08-03-2011 09:04 AM
I have a Toshiba Satellite A215-S7422 second-hand and I wanted to recover it to out-of-the box settings. However, the recovery disc isn't working. When I try to launch the recovery wizard, it brings up the an error message that reads "DMI.EXE - Application Error" "The instruction at 0x77c62613 referenced memory at 0x0113188a. The memory could not be read."
What does this mean, and I how can I recover my computer. There weren't any backup cds made.
Also, I already tried the recovery partition(hold 0 until it starts beeping) but that didn't work either.
Copyright © Toshiba America Information Systems, Inc. All rights reserved.