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Member
huntersearle
Posts: 2

Recovery Wizard Won't Work

[ Edited ]

I have a Toshiba Satellite A215-S7422 second-hand and I wanted to recover it to out-of-the box settings. However, the recovery disc isn't working. When I try to launch the recovery wizard, it brings up the an error message that reads "DMI.EXE - Application Error" "The instruction at 0x77c62613 referenced memory at 0x0113188a. The memory could not be read."

What does this mean, and I how can I recover my computer. There weren't any backup cds made.

Also, I already tried the recovery partition(hold 0 until it starts beeping) but that didn't work either. 

Ace Advisor
Jerry_Lippey
Posts: 40,305

Re: Recovery Wizard Won't Work

 

Satellite A215-S7422

 

 

Then you'll need to order new recovery discs.

 

   Order Toshiba Recovery Media

-Jerry
Member
huntersearle
Posts: 2

Re: Recovery Wizard Won't Work

I've already used two sets of recovery discs. Also I've gotten about halfway through the recovery process and then it just quits.

Ace Advisor
Jerry_Lippey
Posts: 40,305

Re: Recovery Wizard Won't Work

If you can't recover from good discs, then there's a hardware failure.

-Jerry