11-29-2010 08:37 AM
I ordered my recovery CD like a week ago and I got an email saying that I would receive it in about 5-7 days but I haven't received it.
Can someone please tell me when I will receive my recovery CD.
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01-31-2011 10:38 AM
Unlike some of you, I am still going through the frustrating task of trying to get my recovery media. I called almost 4 weeks ago to order mine. They ever so nicely took the money out of my acct almost immediately and 3 1/2 weeks later, I still do not have it. I was told today that it has still not shipped. I went through consumer relations 2x's now to have this matter escalated as I have had a computer for 3+ weeks that does not work. Both times I have been told that "It has not shipped and we don't know why". I mean, this is a bit ridiculous. There has to be a reason why? You have my money, you have confirmed my address, why almost 4 weeks later has this not been sent to me? I am growing increasinly frustrated with Toshiba and there lack of answers over something as simple as recovery media. Will update you when and if I ever get this.
01-31-2011 05:59 PM
What is your model? Depending on the age of the notebook, manufacturer's typically make a huge batch of recover media and then stop. So, for older notebooks, they may not have a large surplus as the current model being sold off the showroom floor.
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