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Member
tamiaa01
Posts: 1

Factory Restore - A215-S5837

I am attempting to restore my Toshiba Satellite A215-S5837 back to factory out of the box state.  I have the recovery disks that were in the box with the computer.  When I run the disk, I am given 2 options - 1) Restore to out of the box state 2) Erase the hard drive.  Initially, I chose the firs option and tried to restore to out of box state but i kept receiving the 'Can not enumerate' message.  So, I chose option 2 and successfully erased the hard drive.  I am no trying to choose option 1 to restore to out of the box state and am receiving the following error:

 

Error: 0A-0624-0000

File copy failed

 

Does anyone have any suggestions for what I should do next?

 

Thanks,

 

LaDonna

Ace Advisor
Jerry_Lippey
Posts: 39,130

Re: Factory Restore - A215-S5837

 

Satellite A215-S5837

 


Error: 0A-0624-0000 ... File copy failed

It seems most likely that a disc is bad, LaDonna.

 

You can get another set from Toshiba.

 

   Order Toshiba Recovery Media

-Jerry