System Recovery and Recovery Media

[Jerry_Lippey]

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amarilli wrote:...

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The thread map here leaves much to be desired. We can't tell which message you are replying to.

[dlinger]

My daughter's satellite with Window 7 lost it's hard drive.  I installed a new Western Digital drive and installed the recovery disks I ordered from Toshiba.  After the install I had driver problems with the wireless internet connection, the cable internet connection, and card reader.  Since I could not connect to the internet, I downloaded the intel rapid storage update to my computer and installed on a flash drive.  I then copied to the hard drive on the satellite.  When I ran it from the hard drive, it started internet explorer and would not run.  After being frustrated for awhile I decided to try again, but just ran it from the flash drive. This time it ran perfectly.  After the install, my cable connection worked (but the wireless still did not).  I started downloading Windows updates.  Before it was done downloading and isntalling updates, my wireless started working.  After updating, my card reader still did not work.  I deleted it and the driver and rebooted.  It still did not work (device manager listed it as unknown and showed a problem with it).  I went to the Toshiba utility to install drivers and reinstalled it which cured it's problem.

Thanks Jerry for all the help.  Link to forum post http://forums.toshiba.com/t5/System-Recovery-and-Recovery/Satellite-new-hard-drive/td-p/277887

Darin

[Jerry_Lippey]

Here's a case where the recovery barely succeeds.

[Joybaby1992]

This thread was a life saver tonight, so THANK YOU!

My son has a Toshiba Satellite C655 that we had to replace the hard drive.  He couldn't get Minecraft to work and for a 13 year old, this is major! LOL I kept getting an error code about the display driver.  I looked and looked online for a solution and it wasn't until I stumbled onto this thread.  I downloaded the Intel Rapid thingy and now it seems to be working great! He can get on Steam and Minecraft and he's happy, so I'm happy!!

THANK YOU!!

Joy

[Jerry_Lippey]

You're welcome, Joy. Happy to have been helpful.

And thank you so much for adding your experience to this thread.

[akingston]

How? I never got my restore to finish. I cannot get disk 2 or 3 loaded for my Toshiba L505-5018. I have all the boot disks (3 ordered from Toshiba) I am following everything and trying everything and I cannot get it to finish loading.

Was your reset to factory finished before this fix or did you have to do this install first before you reset back to facotry?

[ChristopherJ]

I struggled for hours with my Tecra A11 trying to Restore the computer with my Toshiba disks. I lost Windows update and several hardware items would not accept there drivers, (Wireless and LAN drivers, Bluetooth, Windows Defender, and my Card reader) I ended up Installing a clean copy of windows from the free download install disk "Windows 7 Ultimate SP1" (Free Download from Microsoft). Then used my product Key, then used the System Applications and drivers CD, and windows Update.

I called Toshiba, but they wanted to sell me another set of Disks, I have 3 sets already. I have had issues before and learned to just Duplicate my hard drive, but this is expensive, and when you need a new installation, you have to do what you have to do.

[1-Jet]

Just wanted to send a huge THANK YOU for your post regarding "After Restoring to New Hard Disk, No Windows Update - a Fix"  I also had a Toshiba Satellite L455-S5975 that the hard drive failed suddenly without warning.  I purchased a Western Digital WDBABC3200ANC-NRSN from Best Buy and had the recovery discs that I used.  Installed the fix that you posted and after 3 days of racking my brain out and looking online for solutions, what you posted and a total of about 15 minutes of my time this afternoon and it was fixed!! Thank you again!!!

[Jerry_Lippey]

Satellite L455-S5975

So glad you posted here. We're still accumulating anecdotal accounts.

Be sure to check out the partition boundaries. That could slow things down.

   Advanced Format Hard Drive Download Utility

[The_Captain]

Okay, so first of all I am really glad that this thread exists--I am just REALLY sorry that I did not find it three weeks ago before struggling with this problem for so long and finally figuring it out via bits and pieces on other sites!  Too bad it was not easier to come up with this in a search, as I would have resolved the problem far sooner.  The trouble is that the symptoms all seem to lead to other things, and searches on the error messages so often lead to solutions for these symptoms from the likes of Microsoft and usually reliable sources other than installing the latest IRST driver. I wish there were a way you could make this solution more findable.

In my case, I have a used Tecra R10 which came with Vista.  But I bought it from a reseller and immediately installed a 500 GB WD Black HDD.  I then did a clean install of Win 7 x64. Under these conditions, I never really had the opportunity to even note how the machine functioned with Vista, though I had used these R10's before with the original 160 GB drive, and they mostly did fine with Vista. Install of Win 7 went pretty smoothly, and I didn't have any problems with Windows Update or anything else at that point. (One thing I learned in the process is that Win 7 natively recognizes these Advanced Format drives.) In fact, I did many updates next.

It was only when I used Toshiba's program to install Toshiba drivers after upgrading to Win 7 (via the Clean Install method) that the problems began.  The "Toshiba Software Installer for Windows 7" (tsi4win7.exe) did not take into account the fact that I had upgraded to an Advanced Format drive, therefore all heck broke loose after installing the Toshiba programs and drivers. There was no indication about what the real problem was--and I kept getting diverted by error messages which never indicated to me that this was a HDD driver problem.  It seems likely that Toshiba's software actually replaced the effective driver Win 7 installed with an earlier one. So I think the first thing that Toshiba needs to do is make sure that any mis-sequencing of drivers is corrected in the tsi4win7 upgrade process.  (I can understand why people had trouble with reinstall disks not working, but a current download from Toshiba's website should be able to handle this.)

Jerry, I hope this is helpful, as despite my annoyance that Toshiba missed the possibility of people upgrading to these now very common drives, and with how hard this was to figure out, I am taking the time to post in the hopes that others will not have to suffer!    :-)  I've long felt that Toshiba makes excellent machines, and this is my favorite laptop vendor.  I am trying not to lose that good feeling!

[Jerry_Lippey]

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The "Toshiba Software Installer for Windows 7" (tsi4win7.exe) did not take into account the fact that I had upgraded to an Advanced Format drive, therefore all heck broke loose after installing the Toshiba programs and drivers.

Jerry, I hope this is helpful..

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Very helpful, Captain!

To complete the scenario, please give us the full model number of that Tecra R10 (from the label on the bottom) and the model of the WD drive.

Maybe the drive is WD5000BPKT? If so, notice that the WD5000BEKT does not use advanced format. See WD Scorpio Black. (Pointed out for others who may run across this message.)

Thank you so much for posting all that useful information.

[The_Captain]

Glad to hear it was helpful, Jerry.  The laptop is a Tecra R10-4401.  I think there are 4 or 5 models of the R10, and they are all very similar.  BTW, these are very nice machines from around 2009, and corporations seem to be recycling them right now, so they are currently available used at a good price for the value.  The main downside is that it is very difficult for the user to open the case to change the hard drive.

You are correct, the drive is WD5000BPKT-75PK4T0 -- not the WD5000BEKT.  The dealer I bought it from installed the empty drive for me, but he may not have been aware of the issue nor that I would run into the problem, so I was never aware of the Advanced Format issue. I did not clone from the original drive--no doubt I would have also have had problems if I had.

However, can you advise me on my remaining concern? I am not certain whether I still need to use the WD alignment tool at this point, or to apply the Microsoft update at:    http://support.microsoft.com/kb/982018

The machine seems to be working fine now with the updated Intel Storage drivers. But here's the sequence of what I did:

I first used R10 restore DVD's to put Vista (which the machine is licensed for) on the drive, so I could do a legitimate upgrade to Win 7.  From there I never used Vista but did a clean install of Win 7 Upgrade. I told 7 to delete the Vista files.  Nevertheless, in this scenario it seems possible that 7 does not use it's own formatting tool but accepts the drive as formatted by the Vista restore disks.  If so, it may be the same problem; therefore do I need to apply either the WD alignment, the MS update, or both?  I am using two partitions, but I am fuzzy about at what point I created the second partition.  Mmm,... as I think about it now, I believe what I did was to use Paragon Disk Manager 2010 to set up the partitions the way I wanted them before installing Win 7.  I don't know if PDM 2010 takes Advance Format into account.  So, there was quite a bit of manipulation of partitions in the process before I got to my final installation.

Apologies for the complexity of it all. It must drive you support people nuts to have so many configuration possibilities to consider.

[Jerry_Lippey]

Tecra R10-S4401

If it's not been already installed by Windows Update, you should certainly apply this Microsoft hotfix to avoid other possible difficulties.

   An update that improves the compatibility of Windows 7 and Windows Server 2008 R2 with Advanced For...

You might use the wmi query to get a list of applied hotfixes. Then you can check for 982018.

   Command to check installed patches at windows system

It won't hurt to run this WD utility to check the partition boundaries. Please let us know what happens.

   Advanced Format Hard Drive Download Utility

[The_Captain]

Okay, but I am not going to be able to do any actual changing or updating before next weekend.  We are travelling, my wife is using the computer, and I will need to get home and do backups before attempting any changes. She needs access, and the computer is working, so it's too risky to make changes now.

I did find out that Paragon Partition Manager did not integrate Advanced Format into their program until the 2011 version.  So that increases the possibility of the partitions not being aligned. I've done some further reading on Advanced Format (there is a heck of a lot out there), and I now know more about it than I ever wanted to know. There is a good early article which is quite clear that introduced the concept: 

http://www.anandtech.com/show/2888

HP also has quite a bit about this on their web site.  Thanks again, Jerry.  I'll report back after I'm able to check the R10-4401.

[Jerry_Lippey]

No hurry.

And full system backups should always be made. (We make them daily for every computer.)

We'll be here.

[The_Captain]

Hi, Jerry -- and thanks again for following this issue!  Here are my results from your last advise.

I checked for installed patches in Windows Update, and found that KB 982018 had been installed automatically soon after I corrected the Windows updating problem by installing the current Intel Rapid Storage Technology SATA driver. So both the correct driver and the Microsoft updates had been taken care of at the time I wrote to you.

Nevertheless, I found that things were still not well, as I continued having trouble with search functions.  Over time even the display of files in Windows Explorer would degrade.  At first I would have to refresh the view to see the current file list after copying or moving files.  Eventually, the file system would choke and not display anything.  At that point, restarting made it work. It also worked to simply log off and log on again. At that point, I ran Western Digital's Advanced Format align utility, which confirmed that my two partitions were not aligned properly. I applied their procedure, this was reported successful, and things seem to be working well. However, I have not been using the laptop long enough to be sure the search problem is cured. I'll report if it pops up again.

One question I have is whether I should at this point apply KB 982018 a second time.

There is also one other issue remaining that I think may be a result of the hardware problem, and I will probably have to ask about it at the Microsoft Answers web site. I'll mention it here in case you have any suggestions:

After doing all Toshiba and Windows updates, I wanted to relocate my main User files (Documents, Pictures, Music & Videos) to my D: partition.  I do this so that if I have to reinstall Windows, I can reformat C: and don't have to mess much with user files. At some point after relocating these, using the Location tab in Properties, into a directory like D:/<User>-Files/Documents, etc., something odd happened. The directory disappeared from Explorer on the D: drive. The folders and files inside somehow got reallocated into another directory I had created for D:/Downloads. But if I look at the Properties for the Downloads directory, under the Security tab this is identified as D:/<User>-Files/. Also, certain non-MS directory programs (for example, FolderMatch) read the directory as D:/<User>-Files/.  This may have something to do with the drive issue, or with Permissions getting messed up. Any suggestions? Or can you point me in a direction?  Thanks.

[Jerry_Lippey]

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I ran Western Digital's Advanced Format align utility, which confirmed that my two partitions were not aligned properly. I applied their procedure, this was reported successful, and things seem to be working well.

One question I have is whether I should at this point apply KB 982018 a second time. 

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Thanks for that report. There should be no need to reapply the hotfix. Once Windows is fixed, it's fixed.

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I would have to refresh the view to see the current file list after copying or moving files.

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Windows 7 has a refresh bug in Windows Explorer that has never been resolved. If you want to know more about that, let me know.

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I wanted to relocate my main User files (Documents, Pictures, Music & Videos) to my D: partition.

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Ramesh's approach has always worked properly. It's is for W7 too. This gives you the registry entries in case something goes wrong.

   How to move the special folders in Windows Vista

But watch out for this glitch.

   Do Not Move Special Folders in Windows to the Root!

If you want to live dangerously, use this. It's not supported by Microsoft.

   How to Change User Profile Default Location in Windows 7

[bg111]

Hello,

I have a similar problem and already spent an entire day on it. Toshiba Satellite L455-S5000. Had a hard drive crash and replaced it with WD2500BPVT from Best Buy. Used the Toshiba recover disks and during the process got driver errors. I was able to get around some of them using the safemode - ignore driver signing option. One of the drivers just won't go, lpcfilter.sys. In order to boot windows, I must still go into safemode and select ignore driver signing. If I don't go into safe mode, windows trys to do a repair and fails on this file saying it's corrupt. It also rolls back the Intel Rapid Storage driver.

I've installed the   Intel Rapid Storage Technology & An update that improves the compatibility of Windows 7 and Windows Server 2008 R2 with Advanced Form...

UPDATE: Was able to complete windows update and install SP1. System runs great except if I reboot. When windows loads, goes into repair then errors out with the lpcfilter.sys error.

Need to get rid of the lpcfilter.sys problem. Don't know where to even get an updated driver if it's bad from the recover disks. Any ideas for this one? Don't have windows install disks, only Toshiba recover disks.

Also, if you need to install the updated hd driver after windows is installed, how can I then do the recover/restore without getting all the driver errors during the process?

Thanks

[Jerry_Lippey]

Satellite L455-S5000

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replaced it with WD2500BPVT

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That's certainly an advanced-format disk. See WD Scorpio Blue.

One way to deal with your problems is to substitute a disk without advanced-format technology, like a WD2500BEKT. See WD Scorpio Black.

If you don't want to do that. I suggest you start over. Again restore the hard disk to its original out-of-the-box contents. If you get errors like the following, ignore them. 

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   Windows cannot verify the digital signature for the drivers required for this device

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 Before doing anything else, install the new driver and hotfix.

   Intel Rapid Storage Technology

   An update that improves the compatibility of Windows 7 and Windows Server 2008 R2 with Advanced Form...

Then update Windows.

Finally, use Western Digital's utility to make sure the partition boundaries are optimized.

   Advanced Format Hard Drive Download Utility

[bg111]

Jerry,

Thanks. Already did much of what you said. Problem is before I can do any of the updates, the lpcfilter.sys gets slammed and nothing, even doing all the windows updates fixes it. My problems are during the recover process. I'm going to order the other hard drive.

I have it going but don't feel 100% confidient in it. Here's what I did:

Update bios from 1.4 to 1.5. Didn't do anything but not bad to have it updated.

Performed restore from Toshiba Purchased Disks. After about the 3rd driver config stage, I get first a Audio driver signature error then WIFI error then the LPCFILTER.SYS error. Upon rebooting get a hard error on the LPCFILTER.SYS error and get the option to go into safemode. Select last good load startup. This and ingnore signatures are the only options that will get me back into windows. When it boots up lots of generic drivers were installed. Finish the restore. At this point can't do any Windows Updates. Clicking on check for updates just gets a screen flash. When complete,install Intel Rapid Storage Technology &  An update that improves the compatibility of Windows 7 and Windows Server 2008 R2 with Advanced Form...

At this point I can now do Windows Updates and checking for updates works. Those 2 updates work for the windows updates.

After reboots, delete drivers that didn't install in device manager. 2 Intel video drivers didn't install. Reboot then install drivers manually from Toshiba's website for the L455-S5000. I don't know what happened to the LPCFILTER.SYS driver. It's out there but don't know what it's for or what problem not having it installed (properly) will cause.

Perform all windows updates including sp1. System seems to work fine but again, don't know what LPCFILTER.SYS will do to me in the future. In addition don't know what the "load last good startup" rolled back and if I installed all the drivers Win7 needs.

Putting in a hard drive w/o Advanced Format Tech still has me a bit nervous on the LPCFILTER.SYS error since don't see much discussion on that.

Thanks