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Member
Griff100
Posts: 1

Battery - (Plugged in, Not Charging)

Hi,

 

Just wondering if somebody can help me...

 

I have a satellite pro L550-19T and I have noticed that my laptop wont charge the battery. 

 

It says that it acknowledges that there is a battery connected (with 18% power in) but wont charge it. 

It also wont use the power still in the battery so when I unplug the AC cable it turns off.

 

I installed "battery check" software to see what's going on with it and it says that it thinks the battery is "Full Charge" but 18%. Which is what I think the problem could be. The battery is in good health 91% and only 1 year old.

 

I have looked on many forums and tried all the suggestions such as:

 

- Shut down, unplug AC & Battery, then hold down the power button for 30 seconds.

- Uninstalled the "Microsoft acpi-compliant control" method

- and now have waited till the battery has drained 0% hopeing to do a discharge cycle recharge.

 

But still nothing.... And still saying that its plugged in at 0%, but not charging.

 

Can anyone help?

 

 

 

Frequent Advisor
drev9
Posts: 1,451

Re: Battery - (Plugged in, Not Charging)

First off, good troubleshooting so far!  You have gone through a lot of the steps already.  Is this system under warranty?  If so, then you should definitely utilize the warranty and have the system repaired by the service center.  If not... proceed to the rest of my message.

 

When you plug the charger in, does the battery charging light on the laptop turn on?  if not, it could possibly be a blown fuse on the motherboard.

 

A buddy of mine had a similar issue with a different model Toshiba about a year ago.  He thought the issue was with his motherboard, so he bought one of these(I do not know what seller he bought his from, I just know it was an external battery charger):

 

http://www.ebay.com/itm/External-battery-charger-Toshiba-P100-P105-PA3479U-PA3480U-PABAS078-PABAS079...

 

Once the battery was charged outside the laptop, he plugged it back into the laptop, and all of the sudden, it started working correctly again.  My only guess is that charging it outside the laptop reset it.

 

It's an expensive gamble if it turns out to be a motherboard related issue, but I just wanted to put the option out there.  Hopefully others will share their knowledge on this issue as well.

______________________________________________________
Qosmio X875 i7-3630QM, 32GB RAM, OCZ SSD Qosmio X505 i7-920XM, PM55, 16GB RAM, OCZ SSD
Satellite Pro L350 T9900, GM45, 8GB RAM , Intel 320 SSD (my baby) Satellite L655 i7-620M, HM55, 8GB RAM, Intel 710 SSD (travel system)
Member
ESLDEB
Posts: 2

Re: Battery - (Plugged in, Not Charging)

I have exactly the same computer and it has just started doing the same thing.  I was wondering if you ever found a way to fix the problem.  And I was also wondering what program you used to determine your battery's life.

Member
ESLDEB
Posts: 2

Re: Battery - (Plugged in, Not Charging)

I was just reading your very helpful reply.  I have the exact same computer, and it's now having the same problem.  Did you ever hear anything from the original writer regarding if/how the problem was solved....and/or if she used the recommended external charger?

Thanks!

Member
MartinEnglish
Posts: 3

Re: Battery - (Plugged in, Not Charging)

I have the same problem with the same laptop - has a solution/explanation ever been put forward? Or is it just a feature built into the laptops to make me buy a new one?  I can't believe I'm just expected to throw awat a 2 year old laptop.

Member
Forrest1229
Posts: 1

Re: Battery - (Plugged in, Not Charging)

I foudn this on another site.  it worked for me.  My laptop has always been on Saver

 

Starting stage –

 laptop on mains only,

battery taken out,

Power plan Balanced (important!):
· Change Power Plan to Saver
· Turn off laptop
· Unplug the mains cable. Now your comp is totally unpowered.
· Press start button and hold it for 10-15 secs
· Plug the mains back in and boot the computer
· Insert the battery back on.
Worked for me, it started charging. Although interesting thing – once I decided to change the Power plan back to Balanced – it all happened again (“plugged – not charging”) and I had to re-do this voodoo once more. 

Occasional Contributor
Vaclav00
Posts: 16

Re: Battery - (Plugged in, Not Charging)

I have this problem with aftermarket charger, is not strong to run laptop and charge at the same time, when I fix my original adapter all work fine
Member
nhhiker
Posts: 1

Re: Battery - (Plugged in, Not Charging)

Hey this worked wonderfully for me.  Thanks.  A nice easy fix and it didn't cost me anything.

 

Member
jawadsarfraz
Posts: 4

Re: Battery - (Plugged in, Not Charging)

I bought new Toshiba L855 S5113 few months ago. Yesterday during work I seen battery charging light (orange) Blinking. I go to the battery icon it says (Plugged in, Not Charging) battery was 91% charged at that time.  I plugged out the charger and computer get off immediately. I done all the things that you and other people recommended for this type of issue but it doesn't work.

 

Kindly suggest some solution without going for warranty claim or repair work?

 

Is it faulty battery or some issue with board or charger?

Frequent Advisor
drev9
Posts: 1,451

Re: Battery - (Plugged in, Not Charging)

Try removing the battery, plugging in the charger, and powering up that way, and let us know if it powers up.

______________________________________________________
Qosmio X875 i7-3630QM, 32GB RAM, OCZ SSD Qosmio X505 i7-920XM, PM55, 16GB RAM, OCZ SSD
Satellite Pro L350 T9900, GM45, 8GB RAM , Intel 320 SSD (my baby) Satellite L655 i7-620M, HM55, 8GB RAM, Intel 710 SSD (travel system)
Member
jawadsarfraz
Posts: 4

Re: Battery - (Plugged in, Not Charging)

Yes laptop works on charger (either battery pluged in or not) but when ever i unplug the charger the system instantlly switched off.

Frequent Advisor
drev9
Posts: 1,451

Re: Battery - (Plugged in, Not Charging)

it sounds like an issue on the motherboard, not switching from AC input to battery when the input is removed.  I believe this would require factory service to resolve.

______________________________________________________
Qosmio X875 i7-3630QM, 32GB RAM, OCZ SSD Qosmio X505 i7-920XM, PM55, 16GB RAM, OCZ SSD
Satellite Pro L350 T9900, GM45, 8GB RAM , Intel 320 SSD (my baby) Satellite L655 i7-620M, HM55, 8GB RAM, Intel 710 SSD (travel system)
kpb
Member
kpb
Posts: 4

Re: Battery - (Plugged in, Not Charging)

ive had a problem like that and found that the large end of the cord wont  seat correctly  andend to the pc also has a problem seating into the pc check closely just check

Member
jonin
Posts: 1

Re: Battery - (Plugged in, Not Charging)

[ Edited ]

hi there,

i also had the same problem as you, going to device manager uninstalling the ACPI compliant control method battery and also taking out the battery and putting it in a lot of times and switching on the laptop..

 

but i do have a solution,.. i just entered "peak  shift control" in the search box and disabled the peak shift function...

now it is charging normally

 

hope this would help :smileyhappy:

Member
jawadsarfraz
Posts: 4

Re: Battery - (Plugged in, Not Charging)

Toshiba service center confirmed that there is some problem in new battery and need replacement.

Member
pygarcs
Posts: 1

Re: Battery - (Plugged in, Not Charging)

:smileyvery-happy::smileylol: my goodness thank you! i've been having this problem for WEEKS and i thought i've tried everything and then your advice came and it worked for me! thank you so much ma'am/mister!

Member
Steve5D
Posts: 3

Re: Battery - (Plugged in, Not Charging)

[ Edited ]

My indicator showed that the battery was charging but, in reality, no charge was taking place.

 

Removing the battery and holding down the power button did the trick for me. I'm currently at a happy 99%. At 8:30am I was at 6%.

 

I don't know why it worked, but it did...

Member
john9999
Posts: 1

Re: Battery - (Plugged in, Not Charging)

I have a Toshiba Tecra, and have the same problem with the battery not charging. Battery is new.

I tried several updates for laptop available on Toshiba support. None worked. So far the only thing

that works is removing battery, shut down, and reinsert battery. This works 100 pct of the time.

I must say many others appear to have this problem, and there is no fix. This will likely cause me

pause when buying another laptop made by Toshiba.

Member
safycody
Posts: 1

Re: Battery - (Plugged in, Not Charging)

First off, good troubleshooting so far!  You have gone through a lot of the steps already.  Is this system under warranty?  If so, then you should definitely utilize the warranty and have the system repaired by the service center.  If not... proceed to the rest of my message.

 

When you plug the charger in, does the battery charging light on the laptop turn on?  if not, it could possibly be a blown fuse on the motherboard.

 

A buddy of mine had a similar issue with a different model Toshiba about a year ago.  He thought the issue was with his motherboard, so he bought one of these(I do not know what seller he bought his from, I just know it was an external battery charger):

 

http://www.cbatterie.com/toshiba-satellite-l500-batterie.html .

Member
greenradagast
Posts: 1

Re: Battery - (Plugged in, Not Charging)

Try this:

Start / Search and type in "Peak Shift Control". The program should appear in the list. Click with mouse and the control panel opens up.

You will see that the laptop is set to run off the battery diring certain times and dates etc.

 

'Disable' the function and it everything will be back to normal, as if by magic :smileywink: