Satellite Laptops :: all other models

[k-aren]

The dvd/cd drive opens up randomly. I've had this laptop (L775-S7114) for 3 months. I called tech support they say it is a software issue and would not be covered under warranty. Does anyone know why it opens up and how to fix it?

[Peter]

Try using it in Safe Mode to see if it happens there. If it does, continue with a clean boot to troubleshoot the cause. If it doesn't, you may want to try a factory recovery.

Recovering your laptop to its original, out-of-the-box state is a great way to eliminate software as a possible cause of the problem. Note that doing a system recovery will return the laptop to its default conditions, completely wiping your data. Information on how to perform a system recovery can be found in your user's guide. On most models, holding '0' (zero) while booting the computer will s tart the recovery procedure.

If it persists after a recovery, you should contact customer support again and let them know that a recovery didn't fix it.