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Member
chrisl
Posts: 2

How long does a repair take?

I sent my laptop to Tohiba on February 6 and authorized the repair on the 8th.  Last Wednesday, (a week later) I was told that the part just arrived and it should be repaired and shipped within 2 days.  When it still said the repair was pending on Friday I e-mailed Toshiba to find the status.  I haven't heard anything yet.  Does it normally take this long to get a minor repair?  I though the mauacturer wold dobetter than a local repair shop, but now I am rethinking..

Moderator
Peter
Posts: 16,495

Re: How long does a repair take?

The time it takes obviously vary a great deal on a case by case basis.

- Peter
Member
chrisl
Posts: 2

Re: How long does a repair take?

The repair is now waiting more than three weeks on a simple repair of a known issue on satellite laptops -a faulty heat sink.  When I spoke to them last week, they could not give me an estimated date of completion.  This week, I can't even get through to the repaitrr line.  I left two messages, with no response yet.