12-12-2010 07:19 AM
My laptop is labeled A505-S6960 on the sticker on the bottom of the laptop. Part Number PSAP0u-007007 but when I try to use Toshiba Diagnostic tool I get these results;
Date 2010/12/12 09:12:18
Model Name Satellite A300
Part Number PSAG8C-1234567
Serial Number 00000000000000000000000000000000
OS Version Microsoft Windows 7 Ultimate 6.1.7600
BIOS Version 1.80
CPU Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz
Physical Memory 4096MB RAM
Hard Disk Capacity 319,965,622,272 [Byte] 297.991 [GB]
Hard Disk Free Space Capacity 292,434,755,584 [Byte] 272.351 [GB]
Video Mobile Intel(R) 4 Series Express Chipset Family version=184.108.40.2063
Screen Resolution 1366 x 768 Pixels
Color Quality True Color (32 Bit)
Sound Realtek High Definition Audio version=220.127.116.1104
Intel(R) High Definition Audio HDMI version=18.104.22.1687
Network Realtek PCIe FE Family Controller version=7.20.503.2010 MAC Address=00:1E:33:F0:F9:3A
Intel(R) WiFi Link 5100 AGN version=22.214.171.124 MAC Address=00:1E:65:86:07:B4
Modem TOSHIBA Software Modem version=126.96.36.199
Internet Explorer 8.0.7600.16385
IDE Device WDC WD3200BEVT-26ZCT0 ATA Device
TSSTcorp CDDVDW TS-L633P ATA Device FW version=TO03
When I use the Toshiba Service Station to update - I get a update for BIOS but when I try to install it tells me it's not for my laptop.
My brother bought this laptop new from Best Buy in Sept 2009 and has had nothing but problems with BSOD etc. Geek Squad re-installs Windows and restores at least 3 times. This has been done many times. My brother gave me the laptop in Sept 2010 because he was going to through it away. I called Toshiba to find out it was under warranty, they sent me a box, I shipped it in, they restored it back to out of the box, restoring Vista.....problems still existed.....I think the W7 upgrade and Norton Security Suite had conflicts also....I wiped the drive, installed a full version of W7, ditched Norton and installed Windows Security Essentials. Still get the BSOD, driver errors, etc. The motherboard has never been replaced.
1. Is it possible this laptop to have been labeled wrong and then sold as a A550 when it should of been a A300 something or another?
2. What is my next step?
12-13-2010 12:16 PM
Copyright © Toshiba America Information Systems, Inc. All rights reserved.