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Member
jcjlkj
Posts: 2

Keyboard and Touchpad Issue

System:  Qosmio X770-BT5G24

OS:  Win 7 - 64 bit

Processor:  i7 - 2670 2.20 ghz

HD:  120 gb  SSD

 

Last week (about 10 Apr 2012), my touchpad began exhibiting strange behavior where my hand resting on the palm rest area and typing the mouse would be jumping around or clicking in obscure areas and getting worse an more strange results happening each day.

 

As of today (17 Apr 2012), if I jar the latop in any way, even bumping into the desk, Moving the display to double tapping anywhere on the laptop (including if I type too hard on the keys) the mouse will cycle on and off, respond with click events, start up routines.  Also today the keyboard will periodically turn off so that no typing will take place without disabling and reenabling the mouse.

 

I have had the laptop for about 1 month and am very displeased with this.  All drivers appear to be up to date with accordance to the Toshiba site.

Regular Advisor
alexuw
Posts: 294

Re: Keyboard and Touchpad Issue

Call Toshiba:  Computers: (800) 457-7777 (toll-free) or (949) 859-4273

 

Good luck


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QOSMIO - x505 q8102X
i7-2630QM , GTX 460m , 18.4" screen @ 1680x945p
Member
jcjlkj
Posts: 2

Re: Keyboard and Touch pad Issue

As a point of reference for anyone who reads this.  Additional symptoms include a key repeatedly typing until double tapping the touch pad which then terminated the typing.

 

Additionally, I did restore the computer back to factory default using the F12 option on start-up, and then restore from HDD (bottom option).  And then chose to restore back to factory default without saving user settings.  This did NOT resolve the touch pad / keyboard issue and therefore have to send back to Toshiba to repair.  I am hopeful they can resolve it as I like the speed and graphics, I would hate to try and find a different system.

Frequent Advisor
drev9
Posts: 1,352

Re: Keyboard and Touch pad Issue

My guess is that the ribbon cable for the touchpad is not seated correctly.  Definitely strange symptoms.

______________________________________________________
Qosmio X875 i7-3630QM, 32GB RAM, OCZ SSD Qosmio X505 i7-920XM, PM55, 16GB RAM, OCZ SSD
Satellite Pro L350 T9900, GM45, 8GB RAM , Intel 320 SSD (my baby) Satellite L655 i5-450M, HM55, 8GB RAM, Intel 710 SSD (travel system)
Member
FDLeyda
Posts: 7

Re: Keyboard and Touchpad Issue