Portégé Laptops

[bern_david]

Hi, 

I am having problems with my Toshiba Portege laptop. 1) Once laptop opens, window appears which says, "Web camera initialization failed. Please check your camera device and restart application or computer." Not sure what happened why the web cam application did not run properly. 2) Battery won't charge. When clicking the battery icon, it just says, "0% available plugged in, charging." I  can not open my laptop when the cord is unplugged. 

Appreciate if you can help me or any advice.

Thanks,

[Daschiba]

always good to tell what Portege and what system is running...

anyway -

to #1

an autostart process requests the camera, maybe Skype?

some web cams on USB ports do take some time

been initialised especially when attached via hub.

Windows boot sequences do not wait until they finished.

if the camera is working after a while than thats here the

case despite that message and it can be ignored.

to #2

forget the software symbol for the purpose of the question -

on any notebook you should see a battery symbol/LED

somewhere on the case. its yellowish/orange when

charging green when battery is full.  if it doesn't change into green

(overnight charging) the battery is faulty or even missing...

regards

Damian

[mg81]

Hi,

I have a similar problem with my Portege Z835-P370.  When plugged in the battery indicator states '3% available, (plugged in, charging)' - it however does not charge and the laptop will only work when plugged in to the mains.

I returned the laptop for repair and have had it returned only for the problem to start again about a week later.  Will be running the support hotline again tomorrow.

Any ideas?

[deecee8]

I am having the same exact "3%" problem - I'm so frustrated. Anyone?

[Daschiba]

sorry guys,

but it seems you are going nowhere
if just rephrasing the problem/question
of bern_david.

can anybody of you just tell the audience here
what status the battery has when the device
was entirely shut down (not standby/hibernate)
and charging did run overnight?

that and some software background

may give us a further clue.

regards
Damian

[deecee8]

Hi Damian,

Thanks for your response - for some reason I didn't realize you had sent this message.  The status of the battery now says "No battery is detected," yet there is most definitely a battery connected to the computer. What other information might you be looking for to help diagnose the problem?

Thanks!

[Daschiba]

get your Portege to a TSP (Toshiba Servcie Provider)

resp. retailer. he or his technician usually stocks all

kinds of contemporary Porteges and batteries. swap your

battery with him, that will make the 'suspect' to come

forward.

whoever it is, you'll either end up buying a new battery

from these guys or hand your device in for a motherboard

check.

post outcome, topic is done and dusted for me though.

Damian