03-28-2012 07:34 PM
I am having problems with my Toshiba Portege laptop. 1) Once laptop opens, window appears which says, "Web camera initialization failed. Please check your camera device and restart application or computer." Not sure what happened why the web cam application did not run properly. 2) Battery won't charge. When clicking the battery icon, it just says, "0% available plugged in, charging." I can not open my laptop when the cord is unplugged.
Appreciate if you can help me or any advice.
03-29-2012 09:03 AM - edited 03-29-2012 09:05 AM
always good to tell what Portege and what system is running...
an autostart process requests the camera, maybe Skype?
some web cams on USB ports do take some time
been initialised especially when attached via hub.
Windows boot sequences do not wait until they finished.
if the camera is working after a while than thats here the
case despite that message and it can be ignored.
forget the software symbol for the purpose of the question -
on any notebook you should see a battery symbol/LED
somewhere on the case. its yellowish/orange when
charging green when battery is full. if it doesn't change into green
(overnight charging) the battery is faulty or even missing...
04-09-2012 01:38 PM
I have a similar problem with my Portege Z835-P370. When plugged in the battery indicator states '3% available, (plugged in, charging)' - it however does not charge and the laptop will only work when plugged in to the mains.
I returned the laptop for repair and have had it returned only for the problem to start again about a week later. Will be running the support hotline again tomorrow.
04-16-2012 11:57 PM
but it seems you are going nowhere
if just rephrasing the problem/question
can anybody of you just tell the audience here
what status the battery has when the device
was entirely shut down (not standby/hibernate)
and charging did run overnight?
that and some software background
may give us a further clue.
06-25-2012 08:41 AM
Thanks for your response - for some reason I didn't realize you had sent this message. The status of the battery now says "No battery is detected," yet there is most definitely a battery connected to the computer. What other information might you be looking for to help diagnose the problem?
06-30-2012 08:30 AM
get your Portege to a TSP (Toshiba Servcie Provider)
resp. retailer. he or his technician usually stocks all
kinds of contemporary Porteges and batteries. swap your
battery with him, that will make the 'suspect' to come
whoever it is, you'll either end up buying a new battery
from these guys or hand your device in for a motherboard
post outcome, topic is done and dusted for me though.