11-21-2013 12:43 PM - edited 11-25-2013 03:30 PM
suddenly the U925t touch screen is not working when i use it in "notebook mode" (tablet mode works), on windows or on a windows installation media (usb). Pretty weird....
I'm not the first with this problem:
11-26-2013 03:01 PM
Sorry for not responding sooner. By responding to your own post, it appears it had an answer.
Can you give me the full model and part numbers of the computer?
11-26-2013 05:23 PM
satellite U925t SP2101L
PART NO. PSUL1P-017LM1
PD: now the physical Windows button (screen, not keyboard) don't work anymore.
I reinstalled windows like 4 times.
updated the bios from 1.4 to 1.5 (lastest).
02-15-2014 08:15 PM
Unfortunately, it sounds like it likely requires servicing. You should call customer support.
I have the same problem with the same model, first gthe screen works but i could'nt user the touch screen then the screen goes black and I have to connect to tv.
10-31-2014 08:14 PM
Reading these messages and some in other forums, I have the feeling this is a recurrent and serious problem with this model. I used mine (U925t 2300) for a year and a half without problem and suddenly the touch screen stopped working completely. I used recovery media as a last resource but it didnt work.
Im now stuck with a regular laptop. Shame.
Can Toshiba help us? Or is this an obsolete model after 2 years?
11-03-2014 12:57 PM
Unfortunately, if a problem like that persists after using recovery media to reset to factory default conditions, it usually does indicate a hardware failure that would require servicing.
11-16-2014 06:06 PM
my laptop have the same problem and It started with win 8.1 update.
I think that toshiba must give us an effective solution for this issue. the actual solution don't solve anything: http://support.toshiba.com/support/viewContentDeta
I upgrade every single driver, I'm thinking that the solution is downgrade something but I don't know what
I belive that the win 8.1 instalation made something in the hardware.
11-19-2014 11:58 AM
11-19-2014 07:20 PM
I restored the laptop to initial conditions (Windows 8.0), but the touchscreen still not working, then I follow all the recomendations but nothing.
I'm looking here a lot of customers with the same problem, and no one has said Hey my touchscreen, is working now!
Windows 8.1 makes a physical damage? it has no sense to me
11-20-2014 10:18 AM
I restored the laptop to initial conditions (Windows 8.0), but the touchscreen still not working, ... there aren't anything about touch screen in the HID list
If restoring the hard disk to its original out-of-the-box contents doesn't fix it, then we know the problem is due to hardware (or UEFI).
12-25-2014 04:19 PM
a known online shopping site
There have been several cases just like mine where the touch screen breaks a few months after the laptop goes out of warranty. Mine broke about six months after I bought it.
When you open the screen you can see a ribbon cable that slides along the back of it. This is a FLXOL V2 ribbon cable. What happens is the cable breaks at the fold just inside the screen's back cover. In my case, the whole cable didn't break, just the part on the end. The only way I've found to get a replacement cable is to send my laptop in for repair.
According to Toshiba's own website it will cost me over $250 for a "Minor Repair." https://www.toshibarepairservices.com/WebRma/Price
My largest fear is that the cable will break further and I'll have a large and very expensive brick.
02-17-2015 11:50 AM
After a long search, I realized that there are some problems with the upgrade to Windows 8.1 and that in the case of the touch screen, the issue has to do with the controller human interface device, which has not been updated by the company to be supported.
02-17-2015 01:31 PM - edited 02-17-2015 01:34 PM
05-10-2015 03:18 AM
I have the same touchscreen problem with my U925t, That ribbon cable breaks so easily, My laptop is being used only over the weekends for the past 15 months., where can we buy that ribbon cable? , Pls help!
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