12-10-2011 08:25 AM
My DVD drive is not recognized. When I load a CD or DVD, I get nothing. When I navigate to the drive using Explorer, the resulting dialog says, "Please insert disc" or something similar.
When I use the Diagnostic tool, and check only the drive for analysis, and run the diagnostics, the result that comes up is "SKIP".
The laptop is relatively new, and I have disabled a handful of the plethora of Toshiba "crapware" services and startup programs, so I probably disabled some important service. But I can't figure out which. Any ideas?
Thanks a bunch.
12-10-2011 11:21 AM
I infer from your other message, you have Windows 7. Please give what you know about the model when you post here.
Open Device Manager (devmgmt.msc), expand DVD/CD-ROM drives, and double-click the drive. What does Device status have?
12-10-2011 12:05 PM
Model Name Satellite P770
Part Number PSBY3U-0NQ03J
Serial Number XB245941K
OS Version Microsoft Windows 7 Professional 6.1.7601 Service Pack 1
BIOS Version 1.60
CPU Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Physical Memory6144MB RAM
Hard Disk Capacity482,350,198,784 [Byte] 449.224 [GB]
Hard Disk Free Space Capacity405,263,417,344 [Byte] 377.431 [GB]
Video NVIDIA GeForce GT 540M version=22.214.171.12485
Screen Resolution1600 x 900 Pixels
Color Quality True Color (32 Bit)
Sound Realtek High Definition Audio version=126.96.36.19923
Intel(R) Display Audio version=188.8.131.5274
Network Realtek PCIe GBE Family Controller version=7.46.610.2011 MAC Address=B8:70:F48:4E:66
Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC version=1005.12.105.2011 MAC Address=74:31:70:49:27:45
IDE Device Hitachi HTS547550A9E384
TSSTcorp CDDVDW TS-L633F FW version=TF01
Dev Manager status: "This device is working properly."
I just tried again, inserting a music CD into the drive. When I tried to exand the drive and see the contents, the drive door popped open and the dialog box came up, "Insert a disc. Please insert a disc into drive D:'.
12-10-2011 12:16 PM
Satellite P770 (PSBY3U-0NQ03J)
Windows 7 Professional
Please give us that and the bitness of Windows (64-bit?) when you post.
Try this. In Device Manager, right click the drive (the device you double-clicked) and click Uninstall. Then click Scan for hardware changes on the Action menu and reboot.
12-10-2011 05:15 PM
I would say that's "none of your bit-ness" but that might be impolite.
It's Windows 7 Pro, SP1
Intel Core i7-2670QM processor
By the way, no success with uninstalling the drive from the device manager. I could right click and uninstall, and the drive (and category) would disappear. After I restarted the computer, the drive would show up -- already installed, without any "found new hardware" wizard running, at least none that I saw -- and the behavior would be the same.
Great idea, I should have thought of it...but it did not work. I really appreciate your help. I've attached a screen shot of some possibly relevant shizzle.
By the way, I do not think I have used this drive even once since I got the computer. No need for it yet. So it's possible the drive or driver was DOA and I never noticed until now.
02-07-2012 11:57 AM - edited 02-07-2012 11:59 AM
Here's the answer - It's not a driver problem actually.
Just ran into this helping a client that I recently set up with a new Toshiba Satellite L755.
Suddenly the CD / DVD drive stopped working. Just like many posts on the forums - it didn't show up in Computer at all.
A quick registry tweak will do the trick. The Microsoft Fix-it didn't work for me - it returned an error. I followed the manual removal instructions, and it worked like a charm.
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