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Koa
Member
Koa
Posts: 9

Unable to connect to secure network with new wireless router

Good morning,

 

I have updated my router from a 802.11g to 802.11n and am able to connect wirelessly to the internet on a unsecured network, but not the secured network.  I have done my research and from what I understand for a 802.11n to work the computer has to be running at least Windows 2002.  I am using Windows XP 2003 SP3.  I have been in touch with Lynskys and they advised me I needed the most recent update for the AR5001X+ from Toshiba.

 

Can any one tell me where I can download this update ( if there is one)?

 

FYI, my problem was just steaming some videos, other than that the 802.11g was working fine, a little slower than the 802.11n, so I would love to be able to use this new router.  Would it make a difference if I upgraded to a more expensive model?

 

Thank you in advance four your input.

 

Liz

Koa
Member
Koa
Posts: 9

Re: Unable to connect to secure network with new wireless router

Does anybody know if the Atheros AR5001X+ adapter supports WPA2?

 

Thanks

Moderator
Peter
Posts: 16,613

Re: Unable to connect to secure network with new wireless router

Unfortunately I don't know if it supports WPA2.

 

What model is your laptop? It should be on a label on the bottom.

- Peter
Koa
Member
Koa
Posts: 9

Re: Unable to connect to secure network with new wireless router

Good morning Peter,

 

Thanks for getting back to me.  I have been trying to resolve this for a few weeks now.

 

My laptop is a Satellite P15 S409.  I am running Windows XP, SP3 and 2GB memory with 68% of free space.  (Don't know if you need to know all that).

 

Before I upgraded my router to the 802.11n, it was working fine, but slow.

 

Liz

Moderator
Peter
Posts: 16,613

Re: Unable to connect to secure network with new wireless router

Are you using the internal Wi-Fi adapter that came with the laptop?

 

Here's your latest driver.

 

Atheros 802.11a/b/g WiFi driver with Cisco/WPA support for Windows XP/2000(v2.4.2.14; 11-11-2003; 3....

- Peter
Koa
Member
Koa
Posts: 9

Re: Unable to connect to secure network with new wireless router

Hi Peter,

 

Yes, I am, and I have un-installed it and re-installed it twice with the disc, followed by going to the device manager, right clicking on the Atheros adapter and checking for updates.

 

How did you find that, the latest version I could find was 2006, I think? 

 

So am I correct in thinking I should be able to use a 802.11n wireless router with my Toshiba laptop?

 

Keep your fingers crossed.

 

I will try this later and report back the results.

 

Thanks so much.

 

Liz

Moderator
Peter
Posts: 16,613

Re: Unable to connect to secure network with new wireless router

First, I went to the support page for your laptop.

 

Satellite P15-S409

 

Then click the "Downloads" tab. Then I changed the dropdown list to "Wi-Fi." 

 

I also see a support bulletin related to Wi-Fi for your model.

 

Internal Atheros wireless LAN (Wi-Fi) adapter does not connect in turbo mode

 

Maybe the router is using "turbo mode." If so, it would need to be changed.

 

Note also that while your computer should still work with a 802.11n router, the wireless adapter itself does not support 802.11n. It would still be connecting with 802.11g.

- Peter
Koa
Member
Koa
Posts: 9

Re: Unable to connect to secure network with new wireless router

I installed the driver and no change.

 

I am still getting the same message about "Windows can not find a certificate"  So to get on line I use the guest account.

 

Any other ideas for me to try?

 

Thanks

 

Liz

Moderator
Peter
Posts: 16,613

Re: Unable to connect to secure network with new wireless router

Try going to your network connections, right-clicking on your wireless connection, and selecting "Properties." Select the "Authentication" tab and disable "IEEE 802.1x authentication for this network."

- Peter
Koa
Member
Koa
Posts: 9

Re: Unable to connect to secure network with new wireless router

Hi,

 

Thanks, but I have tried that numerous times.  I went to The Geek Squad today at Best Buy and he said that my internet Exp. needed to be reset, I didn't even know you could reset that, anyway he did it-said I was all set.  He signed onto both there secure and unsecured network.  Came home all excited, and got the same message. :smileysad:  When I unchecked the IEEE, I was able to connect for a minute, but then I get a message "invalid IP address"

 

I am at a loss.  No idea what it could be.  I can still get onto the guest account.  Odd.

 

?????

 

Liz

Koa
Member
Koa
Posts: 9

Re: Unable to connect to secure network with new wireless router

FYI

 

 

I have ordered a USB adapter from Lynksys.  From what it sounds like the new 802.11n security is not provided with my factory wireless adapter.  At this point the $23.00 is well worth all my time.

 

I will let you know how it works when I get in on Friday.

 

Thanks for all your time.

 

Liz

Moderator
Peter
Posts: 16,613

Re: Unable to connect to secure network with new wireless router

I hope that does work for you! We'll know Friday!

- Peter