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Member
katejames
Posts: 2

Problems connecting to wireless printer

Our laptop seems to be having problems locating a wireless printer. We have tried it with 2 Epson ones, and now anHP one and have concluded it's a laptop problem rather than the printer. Is there anything we can do with the laptop to help it find the printer? It had no problems finding our Orange livebox. Thanks.

Ace Advisor
Jerry_Lippey
Posts: 39,037

Re: Problems connecting to wireless printer

Which computer, Kate? There is a label on the bottom.

 

Let's deal with one printer. Give us the make and model of one of the printers for tests.

 

Does that printer work when you connect it directly via USB?

-Jerry
Member
katejames
Posts: 2

Re: Problems connecting to wireless printer

Thank you. The laptop is a Satellite C660-26Z. The current printer is HP Deskjet 3050A. Yes it's fine when connected via USB.

Ace Advisor
Jerry_Lippey
Posts: 39,037

Re: Problems connecting to wireless printer

 

Satellite C660-26Z (PSC0QE-05H00CEN)

 

HP Deskjet 3050A e-All-in-One Printer

 

Carefully follow the instructions here for Windows 7 and let us know what happens.

 

   Installing the Product Software for a Wireless Network Connection

 

If you get an error message, attach a picture to your reply.

-Jerry