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Accepted Solution

No Wi-Fi connection on Satellite P755-S5375 - Wireless Router working

[ Edited ]

I have a Satellite P755-S5375 laptop running Windows 7 64-bit.  While working away from home on another network, my wireless connection dropped, and I have not been able to connect since. :smileyfrustrated:  The other computers in the house are able to connect wirelessly, so it is something with my laptop.  Troubleshooting the problem indicated that my wireless connection is turned off.  The wireless icon on the laptop is lit, however, and when I try to toggle the Fn key and F8, nothing happens.  For further troubleshooting, I want to run the Toshiba utility to find out if there is another problem, but it seems to have been deleted; and when I search for the Value Added Package for P755 the results I receive are multiple pages not having to do with wireless or the P755.  Additionally, the Intel My WiFi Technology app is missing.  Device drivers are working fine, and I don't know where else to look.


My questions are:  Why is the Fn+F8 wireless toggle switch not working?

                            Where can I find the Value Added Package for my laptop?

                            Where can I go to download the Intel My WiFi Technology app?


Any help is appreciated.  I need to be free of my ethernet cable.


Here is info I received from entering, "Recovery" into Start, and choosing View Status:


Intel(R) PROSet/Wireless Event Log Service



Stopped working



‎12/‎19/‎2012 12:02 PM



Not reported



Faulting Application Path:     C:\Program Files\Intel\WiFi\bin\EvtEng.exe


Problem signature

Problem Event Name:            APPCRASH

Application Name:     EvtEng.exe

Application Version:

Application Timestamp:        4de6951f

Fault Module Name:  KERNELBASE.dll

Fault Module Version:           6.1.7601.17965

Fault Module Timestamp:     506dcae6

Exception Code:         c06d007e

Exception Offset:       000000000000bccd

OS Version:    6.1.7601.

Locale ID:       1033

Additional Information 1:      a452

Additional Information 2:      a452cc5f22fd7b8acc3a1a4738d6c60c

Additional Information 3:      28bc

Additional Information 4:      28bc2bf47bfed00f83750dc2cdead9df


Ace Advisor
Posts: 42,687

Re: No Wi-Fi connection on Satellite P755-S5375 - Wireless Router working


Satellite P755-S5375


Downloads here.



I don't have any trouble locating things at the Toshiba website above. This looks like the TVAP.


   Toshiba Value Added Package


The "Intel My WiFi Technology app" is installed by the Proset utility.


   Intel My WiFi Technology is no longer available as a separate download


   Intel Proset


Some have been able to turn on the wireless by executing this file.


   C:\Program Files\Toshiba\TBS\TBSWireless.exe

Ace Advisor
Posts: 42,687

Re: No Wi-Fi connection on Satellite P755-S5375 - Wireless Router working

Jerry, thanks so much for your help.  I installed Intel Pro-Set and I'm back in business wirelessly! 

 Happy to help.