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Member
candlelamp
Posts: 3

Cannot connect to WPA-2 Enterprise Secure Wireless Network

Using Toshiba Satellite A505 S6005 with windows 7 and a Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC network adapter.  I cannot connect to my university's secure wireless network which uses WPA-2 Enteprise.  After trying to log on without any options to enter a user name and password (as there usually is) and failing and then using the Troubleshooting option I get the error message "Network authentication failed due to a problem with the user account" and the following diagnostics:

Authentication Identity: Machine or user

IAS Server engaged: No

EAP Method supported by IAS Server: Unknown

EAP type: 17

EAP Error: 0x40420110

Number of 802.1X restarts: 0

Number of 802.1X failures: 2

802.1X status: Fail 0x00050005

Key exchange initiated: No

Unicast keys received: No

Multicast keys received: No

 

Any ideas? I don't think that it is on the university's end and I would like to make sure everything is alright with my computer before contacting them.

THANKS!!

Ace Advisor
Jerry_Lippey
Posts: 39,084

Re: Cannot connect to WPA-2 Enterprise Secure Wireless Network

 

Satellite A505-S6005 

 


"Network authentication failed due to a problem with the user account"

Number of 802.1X failures: 2

802.1X status: Fail 0x00050005


It's certainly your computer. Can you connect at other wireless hot spots that do not require a password?

 

Can't hurt to reinstall the new driver, of course.

 

   Realtek Wireless LAN Driver for Windows 7 (32/64) 


Changes From Previous Version

1. Fixed: The Wireless LAN card stops working and can not be detected by the system.


-Jerry
Member
candlelamp
Posts: 3

Re: Cannot connect to WPA-2 Enterprise Secure Wireless Network

I have tried reinstalling the driver, though I think I will try again and I can connect to other networks that do not require a password

Ace Advisor
Jerry_Lippey
Posts: 39,084

Re: Cannot connect to WPA-2 Enterprise Secure Wireless Network

It really does sound like a security thing. You may need to contact somebody in the school's IT department for help.

 

We've seen similar cases here. Please let us know how this one gets solved.

-Jerry
Member
candlelamp
Posts: 3

Re: Cannot connect to WPA-2 Enterprise Secure Wireless Network

Yeah that's annoying, I actually work in the student part of the IT department at my school but I haven't come across this error before.  I guess I"ll have to go to the higher ups and see what they can tell me.

 

Thanks a ton,

Emily

Ace Advisor
Jerry_Lippey
Posts: 39,084

Re: Cannot connect to WPA-2 Enterprise Secure Wireless Network

Best of luck, Emily.

-Jerry