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Member
MinaD
Posts: 2

Can't connect to internet

Hi.

I have a Satellite c655D-s5200 laptop. It won't connect to the internet.

I have a netgear router, with 3 wireless connections, 2 of which have no problem, so I think it is a laptop only issue.

 

I have checked Fn-F8. It says that wireless is on.

 

Windows says I have full bar signal strength, and it detects my network. I have attempted to diagnose.

It said the Windows was unable to connect to 'my connection' and that the network adapter needed to be reset.

 

I disabled and enabled the network adapter.

I removed my saved network thinking maybe it got corrupted or something.

 

Now it manually asks for the security key, thinks for a bit and still says Windows was unable to connect to 'my conncection'

 

My wireless adapter is Realtek RTL8188 CE Wireless LAN 802.11n PCI-E NIC and it is using driver version 1005.12.105.2011. The device manager says it is working properly and from what I could see online, that driver version is updated.

 

Any help would be appreciated. I'm not really sure what to try next!

Thank you for your time and assistance!

Mina

 

Ace Advisor
Jerry_Lippey
Posts: 39,335

Re: Can't connect to internet

 

 

Satellite C655D-S5200

 

 

Lots of questions, Mina.

 

Have you ever connected wirelessly with this computer to this router before?

 

Can you connect at a public hotspot?

 

Can you connect to the router after you remove its security?

 

Can you use the internet when you connect with an Ethernet cable?

 

Which version of Windows do the connecting computers have?

 

What is the model of the Netgear router?

-Jerry
Member
MinaD
Posts: 2

Re: Can't connect to internet

Hi Jerry.

Thanks for replying to me. I really appreciate it!

I fixed the problem with something really basic that I should have done to begin with, but I didn't because my other computers that are also completely wireless were not experiencing internet problems so I didn't think it could have anything to do with it. *slaps forehead*

 

The fix was:

I unplugged both my cable modem and router and rebooted them.

 

Magically, after that, the toshiba was able to get online. I still don't really understand what that had to do with anything, since my other computers were unaffected either way, but it worked and I'm ok with that.

 

In case this helps anyone else fix their issues, I'll answer your questions:

 

*Have you ever connected wirelessly with this computer to this router before?

 

-yes, it is the main connection for it.

 

*Can you connect at a public hotspot?

 

-have previously, hadn't after it started having problems though to be honest

 

*Can you connect to the router after you remove its security?

 

-didn't do that since my other two wireless computers weren't having any connectivity issues

 

*Can you use the internet when you connect with an Ethernet cable?

 

-didn't try that, but it would have been a good idea to try (didn't think of it!)

 

*Which version of Windows do the connecting computers have?

 

-Windows 7

 

*What is the model of the Netgear router?

 

-n600 dual band router wndr 3400

 

Thanks again!

 

 

Ace Advisor
Jerry_Lippey
Posts: 39,335

Re: Can't connect to internet


I fixed the problem with something really basic that I should have done to begin with  ...  I unplugged both my cable modem and router and rebooted them.


Good for you, Mina.

 

Don't know why I don't recommend that right off. I guess I just assume everybody does it.

 

We need to do that about once a week here to get things working properly.

-Jerry