Keyboards & Touchpads

[ZBTSI]

My Toshiba Satellite C655D-S5518 hardware includes the following item:

Touch Pad:

  Elan PS/2 Port Touch Pad
    Driver: Elan version 8.0.8.0  11/10/2010

I don't like to use the touchpad at all, so I use a Logitech wireless mouse

with it.  The receiver is always plugged into the USB port, and the mouse

is always turned on at boot time.

I have the ELAN touchpad configured to disable itself when a USB mouse

is connected.  Initially, when I selected the option to disable the pad when

USB mouse is present, it turned off the pad for that session. 

However, after a reboot, the pad re-enables itself even though the

option to disable it is selected and the USB mouse is present.

The only way I can disable the touchpad is to go into ELAN configuration

again, then un-tick, then re-tick the disable option.

I opened Device Manager and checked all of the mouse properties, and

everything looks normal.  It uses the standard Windows driver. I even

removed the mouse from Device Manager, then let Windows re-detect

it on the following restart.  No change.

Having to do this during each session is unacceptable.  I would like to

keep the laptop, but I just purchased this item, and it's within the

return policy window if I choose to get a refund.

Is there any workaround for this issue?

Regards,

Thomas

[cbwilsha]

Why don't you just simply turn OFF the Touchpad since you won't be using it?  See page 79 of your User's Guide.  It is turned OFF/ON with FN+F9.

C.B.

[ZBTSI]

---

cbwilsha wrote:

Why don't you just simply turn OFF the Touchpad since you won't be using it?  See page 79 of your User's Guide.  It is turned OFF/ON with FN+F9.

C.B.

---

Hi C.B.

Thanks for responding.

Nope.  Page 79 in the manual for my machine is dedicated to hard disk recovery.

FN+F9 may be a solution for the Synaptics touchpad that I've seen mentioned

in this forum, but it doesn't do anything at all on my model.  Been there.. done

that.

The only option I seem to have is to disable the touchpad in device manager,

and I don't generally like to go that route, especially when the driver package

includes an option to disable it automatically.

Regards,

Thomas

[cbwilsha]

Page 79 of the User's Guide on the Toshiba Download site that I used as a reference says as follows " Disabling or enabling the TouchPad™
The TouchPad™ is enabled by default. To enable/disable the
TouchPad, press Fn + F9. For more information, see “Disabling or
enabling the TouchPad™” on page 196."

And then the page 196 reference shows a picture of the FN+F9 Touchpad display.

BTW, I had never heard of a ELAN Touchpad in a Toshiba until this post.

C.B.

[ZBTSI]

---

cbwilsha wrote:

BTW, I had never heard of a ELAN Touchpad in a Toshiba until this post.

---

Yes, it's the Elan touchpad.  One of the first things I do when I buy a new PC is to create a driver manifest from information I collect from device manager, system information, and utilities like Piriform Speccy.  In my case, they decided to go with the Elan product.  The driver available from the Toshiba support web site appears to be the same version I have installed on my machine.

Regards,

Thomas

[ZBTSI]

---

cbwilsha wrote:

Why don't you just simply turn OFF the Touchpad since you won't be using it?

---

Okay.  I went into Elan Touchpad configuration and disabled the device entirely.  Guess what.. it still works!

Even though, as displayed on its own mouse properties tab, it shows as disabled, it still manages to function somehow.

I checked back in Device Manager to ensure that it only made one appearance.  I rebooted several times, and the result is always the same; the pad refuses to be disabled.

It occurred to me that I could uninstall the driver for it, but that's going a bit too far. It shouldn't be necessary to do that.

Regards,

Thomas

[ZBTSI]

---

cbwilsha wrote:

Why don't you just simply turn OFF the Touchpad since you won't be using it? 

---

Thank god I found the solution.

After much research, I found out that there are two ways to disable the pad.

1.  Download the updated Elan driver, which actually allows proper control via the user interface.

2.  Go into system BIOS and disable the "Internal Pointing Device".

Since Toshiba do not make the updated driver available via their web site, I went with option 2.

It works well.  The touchpad is finally disabled.

I love happy endings, but am not at all happy with Toshiba at the moment.

Enjoy the day.

Thomas

[cbwilsha · Accepted solution]

Thomas, you're not going to believe this, but I was going to suggest today that you use the BIOS to turn off your Touchpad. I was thinking about the problem late yesterday after our exchanges and thought about the BIOS option.  Of course, neither of us should have had to go that far in the first place.

After your very poor beginning with your latest computer purchase, I hope you can just enjoy it now.  As you can see, I have 3 Toshiba laptops (and I have no connection to Toshiba) and have been reasonably happy with them although each of them has had and has some anomaly I've been unable to fix.

C.B.

[Lisa_in_CO]

Can you help me? You guys seem to understand the issues with respect to the wireless Logitech mouse. I have a new Toshiba Satellite L875D-S7332 with Windows 8. My Logitech mouse will not work all the time. It worked at irst, then quit. The tech at Staples, where I bought the laptop, did something too quickly for me to follow, and the mouse worked. I came home, and it worked. Then it didn't, and now it won't work at all.

I hate touchpads. I want my mouse! I've changed the battery 3 times, the red light works fine, I've turned it off and on.... I have a Nano Receiver plugged into a USB port. I can turn off the touchpad (FN+F9, and all that).

Any suggestions? Many thanks!

Lisa