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Member
Linas
Posts: 3

Touch pad stops working in windows 8 Qosmio X870 custom

[ Edited ]

I have a Qosmio X870 custom with windows 8; during the windows login the touch pad works.  When the computer is logged in then the touch pad no longer works.  I have reviewed the users manual and found out that the touch pad on and off is Fn+F5 but it doesn't turn it on.  The white light on the upper left of touchpad is on ideicating that it's not working.

Member
Mr0x00
Posts: 6

Re: Touch pad stops working in windows 8 Qosmio X870 custom

Intel Management Engine driver is the culprit. You got it via Win8 optional updates!

 

Solution: Enable touchpad via function key - Win+F5

Ace Advisor
Jerry_Lippey
Posts: 39,109

Re: Touch pad stops working in windows 8 Qosmio X870 custom


Qosmio X870 custom


Please give us the part number when you post here. It looks something like PSPLXU-02M019.

 

Let us know if the message from Mr0x00 satisfies your needs.

-Jerry
Member
Linas
Posts: 3

Re: Touch pad stops working in windows 8 Qosmio X870 custom

MY COMPUTER PART NO is PSPLZU-07X02C

 

I tried the win+f5 key and didn't work:smileysad:  

 

Thank you for the advice; any other advice?

 

-Linas

Member
swb4668
Posts: 1

Re: Touch pad stops working in windows 8 Qosmio X870 custom

Same problem with touchpad on my Windows 8 Pro, Qosmio X870 PSPLZU - 06N015. Win- F5 key did not work. Any help would be appreciated.

Ace Advisor
Jerry_Lippey
Posts: 39,109

Re: Touch pad stops working in windows 8 Qosmio X870 custom

 

Qosmio X875 (PSPLZU-07X02C)

 

Essentially the same as this one.

 

Qosmio X875-Q7390 (PSPLZU-003002)

 

So the downloads here should work just fine.

 


When the computer is logged in then the touch pad no longer works.

Let's make an experiment, Linus. Log in with Safe Mode and let us know what happens.

 

At the Logon screen, clicking Power and then holding down the Shift key while you click Restart, should bring up the Options menu. From there,..

 

   Troubleshoot > Advanced options > Startup Settings > Restart > Startup Settings menu (select #4)

-Jerry
Member
Linas
Posts: 3

Re: Touch pad stops working in windows 8 Qosmio X870 custom

[ Edited ]

Experiement completed

 

Touch pad works during safemode; What should i do next?

 

-Linas

 

 

 

Ace Advisor
Jerry_Lippey
Posts: 39,109

Re: Touch pad stops working in windows 8 Qosmio X870 custom

While in Safe Mode, try a System Restore to before the problem arose.

 

   Settings > Power > Shift + Restart > Troubleshoot > Advanced options > System Restore

 

With a little luck, that will fix things.

-Jerry
Member
nyandoro
Posts: 1

Re: Touch pad stops working in windows 8 Qosmio X870 custom

PSPLZF I had a similar problem after a Windows 8 Pro installation and I downloaded from Toshiba website the Ticuhpad drivers and now the Touchpad can be swicthed on and off via Fn+F5. But the download took so long for the 128MB file.

 

Member
cbordeaux
Posts: 1

Re: Touch pad stops working in windows 8 Qosmio X870 custom

I found this thread after having the same issue with my touchpad on my fairly new (~2 months) Qosmio X870 with Windows 8.    I did the restore and it fixed it.

 

However, twice now, it has downloaded a windows update and repeated the error after installing the windows update.   I have to go in and restore each time - and thus, lose the any changes made since then that I don't want to lose (for example, install of quicktime, DirecTV App, and several other softwares).   It happens after the windows update. 

 

Any idea how to stop this from happening?  It is a major pain in the %*$&#.

Ace Advisor
Jerry_Lippey
Posts: 39,109

Re: Touch pad stops working in windows 8 Qosmio X870 custom


cbordeaux wrote:...

Please start a new discussion on your topic by clicking on the New Message button.

 

In that new thread..

 

..tell us which Qosmio X870 you have.

 

..tell us which Windows Updates you are installing.

-Jerry
Member
grzica
Posts: 1

Re: Touch pad stops working in windows 8 Qosmio X870 custom

[ Edited ]

Heya all, I got same problem on same laptop "win8 -64bit, qosmio x870-13d", nothing helped until I UPGRADED/FLASHED my BIOS from 6.10 to 6.30. System restarted after BIOS update, and everything went back to normal, touchpad working fine.

 

It will maybe help...